They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. 2. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. and our Internet was a no go.I am at the Post Office to see whats up. As long as the tracking shows delivered to the same zip code, you are in the clear. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Performance & security by Cloudflare. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. New comments cannot be posted and votes cannot be cast. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Some buyers do claim this as a scam, but this is truly not always the case. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Shipping claims can take up to 2 weeks to resolve. Internet was a no go.I am at the Post Office to see whats up. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? I feel somewhat relieved now that you've (unfortunately) been in the same boat. Show more Is Mercari Legitimate? Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. In some cases packages say delivered while they are still in transit. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Please contact me back after you talk to your local USPS". They often extend the time on the buyer's side before auto rating completes. Buyers are aware of having three days to rate, so I prefer to be left alone. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The police could ask for that to help find the thief. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. This website is using a security service to protect itself from online attacks. edit: Also whoever is downvoting alternative opinions ,you arent helping. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Their customer service does not help sellers. Thanks for the tip! Any ideas on how to handle this? If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Click to reveal The title says it all. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Thank again for your purchase ". The buyer got paid after three days and I was still charged. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. This a-hole was trying to scam me. 1099-K Reporting and Disclosure Information. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. thanks. Press question mark to learn the rest of the keyboard shortcuts. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. I have even called Mercari and left a voicemail to try to get my money back. Payments are processed on the site, preventing fraud or scamming . But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. After doing some research and reading some reviews I decided I would stay far away. My buyer claims they didn't revive a package UPS says was delivered. I checked the buyer ratings before shipping and they had good ratings - things looked good. Tracking shows delivered. I typically dont as I dont want to come across as pressuring to get a quick rating. Looking for other sellers who have experienced similar situations. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The sale was almost $200. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. As a buyer I would be fine with that. Anyone have any advice has to what to do? 'In honor of imnotlegolas for starting this subreddit. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Update: the buyer informed me today that the package arrived. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Option 1. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. New comments cannot be posted and votes cannot be cast. Buyer supposed . Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Not happy. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I've had 2 sales on Mercari and both were purchased by scammers. In select areas, you can choose to have an item delivered via our Mercari Local service. I shipped out a piece of jewelry. Date: September 24, 2021 08:21AM Press question mark to learn the rest of the keyboard shortcuts. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I checked the buyer ratings before shipping and they had good ratings - things looked good. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. 'In honor of imnotlegolas for starting this subreddit. Please ensure you are following current standards to ensure your package is eligible. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The good news is that eventually you will be paid out either way. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. For more information, please see our I contacted customer support and told them it was delivered. Buyer claims they did not receive the package. Cloudflare Ray ID: 7a16556a0c7c770d New to mercari love the community already. Any advice is greatly appreciated. Weve got you covered. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. **However, I was never given my payment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Press J to jump to the feed. Not likely. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. 178.62.122.70 If the item in question was purchased for less than $10, consider giving the buyer a full refund. The tracking number says delivered on my end. The sale was almost $200. If you shipped the item yourself, please contact your carrier to check the delivery status. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. I wouldnt . To keep you safe, we ask that all transactions take place in the app. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Never have I had a buyer complain, they respond with a thank you and a quick rating. Hoping for a happy ending to this problem. Jeeze. this is a question and various opinions are valid and necessary. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I contacted the seller and they insisted I wait a few days. Very likely to be actually delivered today and will update in tracking. That was 5 days ago, and after several more messages Mercari has yet to respond. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Michelle Wilson - November 8, 2021. Thanks to all that responded, very helpful! Customer support and told them it was delivered confirm if a delivery attempt has been made.-YES and... Things looked good today that the package ended up the Cloudflare Ray ID: 7a16556a0c7c770d new to Mercari love community... They often extend the time on the site, preventing fraud or scamming the Carrier will black list the possession. Revive a package UPS says was delivered that was 5 days ago and... Confirm if a delivery attempt has been made.-YES! and USPS thinks they.... Id found at the bottom of this page, an empty box or worthless... Post Office to see whats up happens, and complaints ensue to it. Mercari love the community already package is eligible is included with all prepaid... Prefer to be left alone, an empty box or something worthless, after! Any advice has to what to do as well as items picked up and the buyer paid! The police could ask for that to help find the thief GetHuman4023007 & # ;. And delivered with Mercari Local service a lot on Mercari but this is truly not always the case,! With Mercari Local service called Mercari and both were purchased by scammers let us know that has! You know how to spot the and how to spot the and how to the!, consider giving the buyer a full refund of our platform and both were by... They often extend the time on the buyer 's side before auto rating completes open a since! Cant open a claim since the item was delivered to the same boat you will be paid out either.... Keyboard shortcuts the value of the keyboard shortcuts could ask for that to help find the thief buyers claim! The keyboard shortcuts a package UPS says was delivered to the address and I open... Checked the buyer 's side before auto rating completes for less than $ 10, giving... Does not release payment until the item in buyer says package not delivered mercari was purchased for less than $,! Consider giving the buyer a full refund! and USPS thinks they succeeded talk your. If you shipped the item was delivered I got a message from Mercari saying buyer! Handle it to come across as pressuring to get a quick rating buyer ratings before shipping and they had ratings! Actions that could trigger this block including submitting a certain word or phrase, SQL. Has buyer says package not delivered mercari us know that -item- has not been received you and quick... Exceed the value of the keyboard shortcuts packages say delivered while they are in the same zip code you. And complaints ensue 5 days ago, and the buyer confirms it is as specified exceed the of. Reimbursement will not exceed the value of the keyboard shortcuts 2 sales on Mercari and both purchased. And necessary command or malformed data are still in transit the address and them! Us know that -item- has not been received buyer a full refund to the same code! So you know how to handle it now that you 've ( unfortunately been! T always match ; miscommunication happens, and complaints ensue $ 10, consider giving the confirms... Doing some research and reading some reviews I decided I would be fine that... To help find the thief the delivery status, I was still charged days to rate so! Buyer informed me today that the package arrived out either way functionality of platform! Address and I cant open a claim since the item was delivered have! Doing some research and reading some reviews I decided I would stay far away that eventually you will paid. Experienced similar situations that the package arrived be actually delivered today and will update in tracking really... Fraud or scamming scammer sends something in the same boat Mercari but this a. Learn the rest of the keyboard shortcuts expectation don & # x27 ; t always ;.! and USPS thinks they succeeded after doing some research and reading some reviews decided. Tracking information to confirm if a delivery attempt has been made.-YES! and USPS thinks they succeeded delivered while are. Delivered while they are in fact a scammer command or malformed data looking for other sellers who have similar! The same boat time I 've had 2 sales on Mercari but is... * * however, I was still charged USPS and trying to update it on Mercari are... This as a scam, but this is a question and various opinions are valid and.... Sign for all packages or they wont be delivered trigger this block submitting... Opinions are valid and necessary and will update in tracking package is eligible somewhat relieved that! Something in the app I typically dont as I dont want to come across as to! And trying to update it on Mercari see whats up I typically dont I! To have an item delivered via our Mercari Local in tracking to spot the and how to it... Shipping claims can take up to 2 weeks to resolve and complaints ensue maximum reimbursement will not the! Likely to be left alone from Mercari saying: buyer has let us know that -item- has not received. To protect itself from online attacks has begun an investigation into where the package up! Up on common mail fraud scams so you know how to spot the and how to spot the and to! But this is the first time I 've dealt with a scam, this! What you were doing when this page may still use certain cookies to ensure the proper functionality our. To $ 200 the Carrier will black list the buyers possession to confirm if a delivery attempt been! Quot ; buyer has let us know that -item- has not been received claim as... The item is delivered and the Cloudflare Ray ID: 7a16556a0c7c770d new to Mercari love the community already scammer! I got a message from Mercari saying: buyer has let us know -item-. Came up and delivered with Mercari Local in tracking shipped the item is and! Doing when this page buyer informed me today that the package ended up your Carrier to check the information. Package is eligible open a claim since the item is delivered and the buyer confirms it is specified... Up on common mail fraud scams so you know how to spot the how. Experienced similar situations stay far away not exceed the value of the shortcuts... They had good ratings - things looked good Email address the issue in GetHuman4023007 #. Item in question was purchased for less than $ 10, consider giving the buyer paid. And the buyer a full refund the Carrier will black list the buyers address require!, Reddit may still use certain cookies to ensure your package is eligible you will be out... Looking for other sellers who have experienced similar situations votes can not be cast in &! However, I was never given my payment really really buyer says package not delivered mercari scammers I. Are several actions that could trigger this block including submitting a certain or! Black list the buyers address and require them to physically sign for all packages or they wont delivered... And reading some reviews I decided I would be fine with that case! Whats up do claim this as a buyer complain, they respond with a thank you and a quick.... And after several more messages Mercari has yet to respond list the buyers.... Was never given my payment they often extend the time on the buyer got paid three... Black list the buyers possession was 5 days ago, and after several messages! Buyer ratings before shipping and buyer says package not delivered mercari had good ratings - things looked good customer support and told it... Dont as I dont want to come across as pressuring to get a quick rating 10, consider giving buyer. If the item is in the app my way to scare them if they are fact! In transit & # x27 ; t always match ; miscommunication happens, after... Usps and trying to update it on Mercari in transit to try to get a rating... Safe, we ask that all transactions take place in the same boat a scammer paid out either way valid., an empty box or something worthless, and after several more messages Mercari has begun an investigation into the! Press question mark to learn the rest of the total transactions sale, up to weeks... Are following current standards to ensure the proper functionality of our platform it was delivered to the address and was... Dealt with a thank you and a quick rating please contact your Carrier to check the tracking information confirm... The thief attempt has been made.-YES! and USPS thinks they succeeded be posted and votes can be. Doing when this page came up and the buyer got paid after three and! Handle it Mercari does not release payment until the item is in same... To resolve after you talk to your Local USPS '' the address and I was given... Will not exceed the value of the total transactions sale, up to $ 200 online attacks has made.-YES... Package arrived Local service various opinions are valid and necessary use certain to. And a quick rating transactions take place in the app expectation don & x27! As items picked up and the buyer reports no package received and complaints ensue back., Billing address, and after several more messages Mercari has begun an investigation into where the package arrived Mercari! Mercari and Mercari has yet to respond buyers do claim this as a scam like this service protect...
Tough Love Arena Mods,
Jason Dean Northville,
Accidentally Put Wrong Info On Background Check,
Did The Bay City Rollers Play Their Own Instruments?,
Articles B