(excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. I also used the on-line form and for me no problems at all. We talked to Celebrity on Sunday. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. 3 0 obj :3"/ Cu*D Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. The deadline to request a transfer is May 4, 2022. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. So it will all take time. For bookings made outside of the United States and Canada, a different cancellation policy may apply. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? Guests booked on that sailing received an. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. How can I cancel and receive a Cruise with Confidence FCC? It seems as if I do not. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. LauraS Deadline to request a transfer is May 4, 2022. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). So, Celebrity is ahead in the notification dept. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Can you use your Future Cruise Credit (FCC) on an existing booking? Crystal Cruises: Up to 90 days. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. Plus, our limited-time bonus onboard . If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. Guests who booked flights independently need to contact the air carriers directly for available options. :(. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Thiswas then followed by an invoice for the cruise!! I think they are working through the cancellations. She's out of the office today, probably resting up for her return to the office tomorrow! Checked with TA and was told to check with them after 30 days. There is no need to call to initiate the process. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. Future reservations are subject to prevailing fares and offers in market at time of booking. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). Move their 2021 sailing to 2022 to retain their current rate and promotions. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. The link works fine. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. These sailings are not eligible for FCC option. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. Future cruise credits are issued for the fare paid at the time of cancellation. In your email, be sure to include the following: Reason for the email/what was advised by the airline. I'm sailing on the Equinox in May. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. I know things happen but it seems like a lot of cancelled cruises. Sherli Skinner along with. Since I may never travel again, I replied that I just want a credit issued to my CC. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. I had no problems getting all of my money back. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Celebrity cancelled our stop in Alex. Note - these sailings are not eligible to receive FCC option. Started June 21, 2021, By Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. 0:43. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. %PDF-1.7 The refund will typically appear on your credit card statement in the next billing cycle. Florida. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. If you have paid in full, the amount will be issued in the . On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. Argo., March 20, 2020 in Celebrity Cruises. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. Icing on the cake is I'm a first-time cruiser, lol. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. One thing I will say, NEVER, EVER book a non-refundable trip! For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. We had to cancel our cruise last September. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. ^^LvVr27+x{cW=)@0@%w, Guests booked on SL or ML series ships may choose another ship in either series. Celebrity has postponed the restart . For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. When I called about my cruise, it only took a few minutes to talk to someone. How can I request a refund? When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Q. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Photo Credit: Wandering views / Shutterstock. Verified customer. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. R. Robert Blewitt of Laugharne, GB. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. I've been in this situation and this is a typical courtesy by the insurance company. Multiple FCCs maybe applied per guest within the same reservation. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. 75% of total price. Standard cancellation policies are found in the Cruise Ticket Contract. Celebrity Cruises. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. The terms of the FCC offered to a contracted group may not be the same. Onboard credit if I dont want a Future cruise credits are issued for the fare at. 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