The balance of the refund may vary based on when calls were last received. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. Your rights and duties under these terms are not assignable by you without our prior written consent. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. Securus Technologies or other "Jail Facility Phone Providers". Should I fund anAdvanceConnect account or a SecurusDebit account? How do I get setup for eMessaging using the Securus Apple iOS app? Inmates will receive one, 45 minute visit each week. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. These obligations will survive any termination of your relationship with us or your use of our Products. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. Message and data rates with your mobile phone carrier may apply. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. nicamente para realizar pagos o compras de los servicios de la Empresa. Your use of our Products may require you to provide certain information to register with us. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. Governing Law and Other Terms. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. That Limited Warranty is described below. What is the Securus Video Connect Unlimited Subscription? The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. We provide our Products using reasonable skill and care. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. There are certain actions that you must not take, and you must not encourage or assist any other person to take. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. archivo para su uso de conformidad con este Acuerdo. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. estadounidenses. Dallas, TX 75265-0757. We will, however, always post the changed terms on our website. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. Should I fund anAdvanceConnect account or a SecurusDebit account? How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? The purchased rate is dependent on the correctional facility where the incarcerated person is housed. This means, for example, if you delete a text we cannot send it again. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). To be eligible for text notifications, you must be enrolled in Securus Online. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. Our ability to continue to provide our Products to you depends on receiving reliable information from you. Facilities We How can I access and use Securus eMessaging? Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. est sujeto a cambios. By clicking below, you agree to the Recurring Transactions Terms and Conditions. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. For Help text the word HELP to 77929. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Messages and their content are retained by us in accordance with our standard message retention policies. Press 1 to accept agreement or 2 to decline. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Credits will expire 90 days after the date of issue if they are not used. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. No refunds of unused balances will be issued after the expiration date. How do I cancel or end a subscription for a Secureview Tablet? Unused purchases will not be refunded. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. Any third-party product and service marks contained on our website are the trademarks of their respective owners. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. Read 2 more reviews about Securus Contact Systems. For refunds or more information . What can I do? You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. We refer to these products and services as our Products. Ways to Contact Securus. Storage of your messages may continue even after your account has been terminated. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. We help family and friends of incarcerated individuals. We provide these links only for your convenience. What do I do if the Securus app wont open? Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. Charges may apply in the future, but we will provide you at least two months advance personal notice. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. Therefore, Securus will only issue credit for Securus Video . How do I know if someone received the money I sent? Is all JPay Email moving to Securus eMessaging? Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. any errors in our website or Products will be corrected. Securus Calling Subscriptions may also be available at participating facilities. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. This team is available 24/7/365. NEW! You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. Just like our previous call platform, we provide you with a . Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. 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