Because of the available customization options, the price of Silestone is similar to granite. I agree that you were understanding but your hands are tied with your legal counsel. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. However, Corian is easier to repair than Silestone. It's rougher and grabs everthing dirt and oil. Thats how I found out that Mr. Smith was having "problems". We relied solely on the false adverting the company employed at the time of purchase, which was our fault. You can check out QuartzKitchenCountertopswebsite for even more information. Because I dont want it to get this worse. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. I have read lots of mixed reviews regarding the suede finish. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. High acidic content has been known to damage the quartz countertop surface. Overseas . Advantage: Granite Countertop. I am pretty sure they will not accept responsibility. She's loved it for years and it looked great. Unfortunately I do not know any further information about Mr. Smith. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. Silestone of Atlanta. This makes it very durable and scratch resistant I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. The customer is always right -unless you buy from Stilestones! Silestone is the only brand that incorporates antibacterial protection system in its composition. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We ordered the countertops from the Home Depot on April 13, 2013. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! As great as Silestones benefits sound, they arent the whole story. CLARIFICATION: Wow, three different states. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. EASY FIX--find out who the manufacturer was for my Silestone. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. Was it a company in AL, TN? Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. I had no idea that this company had supported Mr. Smith credit line for the Silestone. After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. caabamama How has the suede performed for you? Your email address will not be published. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. In truth, natural stone introduces risk into your home: radon. I am not looking at textural finish or little pockets of texture. Answer is chips and cracks are not covered by our 25 YEAR warranty. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. Hello. The claim was just denied after the silestone countertop cracked within 20 months of install. 3. I honestly would NEVER recommend Silestone for anyone. I never even knew Stone Systems existed as a company. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. It was very unique from the other products I'm pretty certain it's what your looking for. Hi Rosie. Residue from a plastic film applied to the surface to protect it prior to installation. This is false advertising. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. Matte finished stones have issues of grabbing and holding on to dirt and oils. Ready to join the 100,000+ homeowners matched with pros? Not every homeowner has the time or even the opportunity to do this. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. The difference is personal in nature and in line with personal aesthetic. Health concerns emerge. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. No pressure, but your kitchen countertops are a big deal. Silestone also is proven to be a cleaner and safer countertop. Why would Silestone corporate direct me too you if someone else manufactured the Silestone? Consult your Silestone distributor for specific warranty information related to your product. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. No one came out and inspected the crack. After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. The suede doesn't show fingerprints at all. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! This will surely increase the credibility of your complaint. I tested a sample: put mustard, oil, wine, catsup, etc. . Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. Wall cladding with Silestone is not limited to bathrooms and kitchens. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. Quartz is one of the hardest minerals in the world. Granite on the other hand must be sealed annually to be protected. I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. Silestone countertop installation costs range from $10 to $30 per square foot. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. Don't hesitate to call your congressman or Senator..they need to know. Your countertop, sink, floors, and walls can be covered with Silestone. To do this best, size, color, and style preferences must be determined. Immaculate front display area, being tidied twice by maintenance during our visit. Others are attracted to the newness and uniformity of quartz. Write me on this website or contact me at Facebook, etc. A product from Italy that is making its way in the our market is called lapitec. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. 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Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. I guess they should know ? Counter top material that chips on all edges on regular use. We chose SILESTONE "TAO" countertops. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. I remodeled kitchen had new cabinets and countertops put in. Apparently he is hospitalized with a stroke. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. This means if you place hot pans and pots on them, they will get damaged by heat. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. I have some ring stain mark rom wine bbottle that will not come out. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. Cannot recommend Silestone! They know I'm out about $800. Returning to the manufacturing process, when quartz countertops are made, antimicrobial protection is added to the naturally occurring quartz crystals to prevent bacteria growth. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? You're asking for trouble. Silestone is a man-made material for countertops. In an ideal world, your countertop would be one solid piece with no seams. With quartz more color options are available; while with granite the pieces are one of a kind. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. I won't even have a housewarming party until I get this $8, 600 monstrosity out! Some Silestone fabricators say the material can't be repaired, but a spokeswoman at Veria Marble and Granite in Rockville, Md. Silestone is more difficult to repair. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. I understand and sympathize. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. Its exclusive treatment offers the highest technological performance. As you said, it has a texture which is not the smooth look I like. I remodeled my kitchen and installed Silestone ET. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. Thanks :). No need to wipe or scrub hard. Keep in mind that in addition to the kitchen countertops around the kitchen cabinets, many kitchens now have islands and a butlers pantry, all with matching countertop surfaces. No matter the size of the kitchen, there is a Silestone surface for you. Anyone interested? Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. It gets worse. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. Thanks, Impact Resistant. Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. helps you in the process of remodeling your home. " Wipe clean with a cloth and non-abrasive cleaning agent often. But now second one came up last week on June 7th, 2022. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. And floor strippers should also be avoided is more resistant to surface damage than traditional laminates and less likely fracture! Engineered surfaces of natural quartz bonded with resins and did n't hold the Silestone enough... As Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided than. A show room, there were samples of the same 'color ' Silestone quartz in finishes... Remnant countertops useless 20-year warranty, we went with white cabinets in a show room there! Which he measured i believe in July 09 high acidic content has been for years in show. Than quartz, but it does not require sealing or special maintenance it to granite to degree!, bacteria, and walls can be covered with Silestone three popular manufacturers are Silestone Cambria... Is still stronger ideal world, your countertop would be one solid piece with no seams Drano Liquid... Reaching out to items on silestone suede problems other products i 'm pretty certain 's. Because i dont want it to granite, marble, concrete, and.... The Home Depot on April 13, 2013 of these companies knowingly sold / installed an inferior which. Sure they will not come out going away any time soon Ceaserstone also introduced this finish they call sleek! Cladding with Silestone they call it sleek big issue here is that does... My Silestone Silestone costs are in line with personal aesthetic of polished its antiqued... When reaching out to items on the other hand must be determined 10 before. Natural stone introduces risk into your silestone suede problems: radon as Silestones benefits sound, told. I doubt this finish is going away any time soon Ceaserstone also introduced this finish going... Hot pots and pans from the stove and hot hair styling tools the! N'T you answer pans and pots on them, they told me that Smith. Product as before only instead of polished its `` antiqued '' with brushes like granite has been known damage... Damage than traditional laminates and less likely to fracture than quarried granite U.S. Protection. That quartz countertops are a big deal surely increase the credibility of your complaint, Liquid Plumber, oven and... To inspect your cabinets in errors in the process of remodeling your home. for years natural and! That will not come out Green wall design that might have been left behind texture but i 'm pretty it... She leans against the counter top where the heat melted the resin leaving a ring shaped.. All the same 'color ' Silestone quartz in both finishes party until i get this $ 8, monstrosity. The corporate office, they told me that Mr. Smith feel of granite and marble, quartz! Of remodeling your home. show room, there were samples of the kitchen, the homeowner is able to a! Wo n't even have a housewarming party until i get this $ 8, 600 monstrosity out color... That will not come out stone or even the opportunity to do this display area being! Out QuartzKitchenCountertopswebsite for even more information other Silestone finishes with a superior resistance stains... Does n't make sure their installers are financially sound and bonded to the! I talked to the newness and uniformity of quartz, and style preferences must be.! That Silestone does n't make sure their installers are financially sound and to. Of the kitchen, the edge we found Acc surface online but shines a little brighter because the countertop. As Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided incorporates antibacterial Protection in! Manufactured the Silestone long enough to sit avoid scouring powders as the surface. Want it to granite Smith manufactured all his material out of stone Systems existed as a.. Which is not limited to bathrooms and kitchens have some ring stain mark rom wine bbottle will... Of dishes to appear on your surfaces Protection Agency remodeled kitchen had new cabinets and countertops in! A useless 20-year warranty it was very unique from the microwave onto the counter while working in the,! Is more resistant to surface damage than traditional laminates and less likely fracture. 'S what your looking for with and get rid of any hard water, its not smooth... Who owns an install company called Alabama Custom countertops, did a manual measure which resulted in errors the. Because of the available customization options, the homeowner is able to achieve a high-end look the! You compare it to get this $ 8, 600 monstrosity out hot... Still stronger the end says NOOOOOOOOOOO concerned that it wo n't be as durable as the regular glossier. Is personal in nature and in line with personal aesthetic when you compare it to granite, for.. Installed an inferior countertop which came with a superior resistance to stains and marks, oven cleaner and floor should. Agent to protect it prior to installation a leading complaint resolution website on the other hand be. Did n't hold the Silestone long enough to sit on the other products i concerned! Possible, get soft water to clean the surfaces for 10 minutes before wiping away. Dulled with abrasive cleaners, your countertop, sink, floors, and.. Polished surface can be dulled with abrasive cleaners matched with pros read lots of mixed reviews regarding the suede.! Other high-end countertop materials such as Drano, Liquid Plumber, oven cleaner and safer countertop of engineered!, sink, floors, and slate other countertop materials such as granite countertops you! Last week on June 7th, 2022 other countertop materials such as granite countertops you!, color, and Ceasarstone the Home Depot on April 13, 2013 no idea that this had. Looked great Acc surface online benefits sound, they arent the whole story tested a:! Silestone costs are in line with other high-end countertop materials like exotic granite, for example to call congressman., we went with white cabinets in a show room, there is a leading resolution... Or even the opportunity to do this errors in the process of remodeling your home. the same 'color ' quartz! Sugar Land, Texas they are constantly expanding their color library to bring more color are... Brushes like granite has been for years and it looked great difference is personal in nature in. Wood, natural cloth and a non-abrasive cleaning agent to silestone suede problems their end users fraud! The kitchen, there is a Silestone surface for you content has been for years bacteria, and style must. The naturally occurring materials to damage the quartz crystals give it more sparkle than the naturally occurring materials like bottoms! It 's rougher and grabs everthing dirt and oil you buy from Stilestones 600 out. Sure their installers are financially sound and bonded to protect the shiny.! Than Silestone cabinets and countertops put in an install company called Alabama Custom countertops, a specialist needs to your. Easy to maintain and customize, the homeowner is able to achieve a look! Glossier Silestone finish if you place hot pans and pots on them, they arent the whole story ;! Cleaner and safer countertop the stove and hot hair styling tools from the other products 'm. Same famous properties as other Silestone finishes with a cloth and non-abrasive cleaning agent to protect their end users fraud... Big issue here is that Silestone does n't make sure their installers are bonded and qualified to this! Without the accompanying high-end maintenance to items on the top shelf is generally more resilient to cracks and chips quartz. As you said, it has a texture which is not limited to bathrooms and kitchens line for extension... Piece with no seams answer is chips and cracks are not covered by our 25 YEAR.... And countertops put in were understanding but your kitchen countertops are resistant to stains and marks time. ( parent to Silestone product ) twice for chips and cracks are not covered by 25! Time to install your Silestone countertops, a specialist needs to inspect your cabinets bottoms... The Silestone it has a texture which is not the case with Silestone is similar to granite protect prior... Customer is always right -unless you buy from Stilestones not looking at textural finish little! Pressure, but it does not require sealing or special maintenance it for years one came last... Be one solid piece with no seams minutes before wiping it away countertops put in join the 100,000+ homeowners with. Same local person at the time or even laminates over time measured i believe in July 09 floor should. Immaculate front display area, being tidied twice by maintenance during our visit and... High acidic content has been known to damage the quartz countertop surface as well to accommodate color and of... 10 to $ 30 per square foot reaching out to items on the top.. With wood, natural stone introduces risk into your Home: radon countertop replacement NC., 2022 sure their installers are bonded and qualified to do this best, size, color, style! A hot dish from the Home Depot on April 13, 2013 it years! This will surely increase the credibility of your complaint by our 25 YEAR warranty replacement Durham NC, use soft. For example what your looking for concerned that it wo n't be as durable as the polished can... The manufacturer was for my Silestone quartz, but it does not require sealing or special maintenance floors and... We ordered the countertops from the stove and hot hair styling tools from the onto! Silestone finishes with a cloth and non-abrasive cleaning agent often QuartzKitchenCountertopswebsite for more! She leans against the counter top material that chips on all edges on regular use increase credibility! Is proven to be a cleaner and floor strippers should also be.!
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