Mercari is dreadful when both selling and buying. Where do these people come from? Ahhhhh this is soooo helpful thank you so much. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. Youll need to report profits to the IRS as earned income and Mercari will automatically issue a 1099-MISC after $600 in sales. Mercari does not protect the buyer, Unhelpful customer service, lends itself to scammers. You can also offer free shipping, choose how you mail items, and customize your preferences. I get busy with other things and I just forget. Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. Rude, rude, rude. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. It is truly an awful shopping experience! Buying on Mercari is easy. You can also unlock $20 additional free dollars if you earn $100 selling items on the app. Dont rate the seller. I did get auto-payed after three days, but it would have been nice to be rated since I am trying to build my profile. They hold an A+ rating with the BBB and score high on the platform when it comes to addressing and resolving customer complaints. If an item is received damaged, is missing parts, or is otherwise not as described, Mercari will take the side of the buyer and refund any money that was escrowed for the item as long as the item is returned in the same condition that it was received. Look at Profile Badges. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. Continue with Recommended Cookies. Customer service will be absolutely no help, and just copy and paste the same responses from their return policies over and over in the email chain. When I finally realized what I had gotten, it was too late and there is nothing you can do about it. Don't ship it if you change your mindbut take the consequences of that decision. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. The consent submitted will only be used for data processing originating from this website. kingkmke21 4 mo. Mercari gives its users a platform that allows them to conduct business in a risk-free and protected environment. I questioned the authenticity of DY bracelet when I first received it. To ensure that you receive your item in a timely manner, we request that sellers ship orders within three business days of the purchase date. I think my photos were very clear. I try thei email address and get a response saying it is the wrong address or referring me back to the app which is also ineffective. Customers should be vigilant about protecting themselves from fraudsters and scams. Incorrect shipping cost - if someone can come get your old grill for 25 dollars and the amount of work you put into the process is typing out an address- that's pretty sweet. So, is Mercari legit? It's frustrating to find something you really like & pay for it only to have that order cancelled by the seller or worse wait for over a month for the item & have Mercari cancel the order. Two out of the six orders were cancelled by the seller so I won't be using this site again. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? I purchased five items and not reciprocated any of them! This post was really helpful. If you suspect that you may be a victim of fraud, please call us at [800-280-4904] or report your suspicions to law enforcement. If the seller does not comply with the request, the buyer and seller are free to proceed with the transaction and ship items as scheduled. Seller claimed she would send it. Look at Profile Verification. What happens if USPS loses my package Mercari? New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. If you need to update your rating, let us know. I just wanted my item covered, and they wouldn't even do that! Service 642 Value 571 Shipping 572 Returns 557 first don't send a cancel transaction request until you are sure buyer has received the refund and will agree to it. Thank you for all of this helpful information. Not answer any of my support inquiries, I sent them money, they sent me trash! I've bought and sold over 100 items on Mercari over the past two years. For the most part, my experience has been ok but as a seller, I have had to pull any items that are fragile. According to Mercari, coupons vary in value and can be used for savings on future purchases. Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. Terrible customer service towards sellers. Never arrived. Since ratings are based on a users experience, we cant change them without a request directly from that user. It doesnt totally surprise me that you may make less on Mercari as its substantially younger and smaller than the others, but I guess only time will tell if platform quality continues to improve. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. If you fail to ship the item within the allotted time period (which is typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines and/or isnt authentic or doesnt exactly match the item as it is described on StockX in any way, your account may be subject to a penalty fee. Got a tracking number that night which says it was dropped off at a Walgreen's that same evening (so she DIDN'T ship it out when she said she did previously), but it was not scanned in, so I'm a little confused. Does Mercari require tracking? If you have received a comment that violates any of our Marketplace Guidelines, please let us know. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. Mercari can only make positive changes to ratings. Tip for consumers:Avoid purchasing from Mecari. I am a 5 star customer and they treated me like a robot. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. How, long does it take to sell a item on mercari? If an item arrives damaged, is missing parts, or is not as described, Mercari will side with buyers and refund your escrowed money as long as the item is shipped back in its received state. When you receive the item, you can go into the sale and mark as received regardless of the status Mercari thinks it has.If you don't receive it in what you think is a timely manner (as in, has it been more than 5-7 business days?) The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. I'll message him if he doesn't ship by tomorrow.this will make it almost 2 weeks just trying to buy one item. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. You can provide feedback and/or approve a buyers request by visiting the Order Status page. It is illegal to keep anyones money! Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. Maybe there is a seed in there, but I have no clue. The garbage can does that for free. I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. The platform's profits are dependent on people using the platform, and it's therefore in Mercari's best interest to prevent scams where possible. I purchased a projector in which the seller deemed that is worked great. Got a compliment? They have 24 hours to respond to the cancellation request. Tip for consumers:Don't use, if you do CLOSELY inspect item upon receipt, you only have three days to report any problems, even if you find problems and fraudulent issues later. This, however, can be frustrating for users as it may take some time to get a human response when problems arise. Due to the presumable sheer volume of support requests big tech companies get on a daily basis, Mercari is no different in tightening up how to get in contact with them. Mercari does NOT care about sellers only buyers. My favorite part about Mercari is how simple it is to use the platform. Mercari Prepaid Shipping Labels Mercari is a community marketplace and selling platform where member-users can list and sell a plethora of home-based goods. If you would like to request a return, don't rate. openpose smpl. Item was defective. Establishment Of The Ics Modular Organization Is The Responsibility Of The:? NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. I havent referred any users yet, but if I successfully do, Ill let you know if I see the earnings hit my account. During this three-day period, if the buyer contacts Mercari with a problem regarding the transaction, the automatic rating will be put on hold until we have resolved the problem. If the seller agrees, or 24 hours have passed with no response from the seller, your order will be refunded to your account. . To me after using three other selling-buying platforms. More isnt necessarily better. Is there a way to rate them even though they havent rated me? Don't ever shop with them if you want customer service. Mercari DID NOT cover these items even though they have a shipping protection in place, I shipped using their labels and followed their directions for shipping to a tee! This is a poorly managed site with a shiny user interface and modern logo, and although I have no experience with selling on it, I won't be using it to buy products again, because their "buyer protection" that they tout on the bottom of their pages is just a lie. Ive had a very good experience with all of the sellers, except one of them. Its what youre known for as a buyer or seller. If sellers are not in hurry or have balances that net above $500, they can choose the more traditional (no fee) direct deposit route, which can take 5 or more business days. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? microwave vent duct adapter. Mercaris 72 hour timeline is absurd. If you want to wait it out and reflect that on the sellers rating for shipping, go on ahead. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. 1. This allows you to choose more nuanced options that your local post office/shipping company may offer. After a purchase is made, a seller has 3 business days to ship your item, and then youll have 3 days to inspect the item and rate the seller. All rights reserved. . Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? Over $100,000,000 in transactions take place on the platform each month. They said I needed to verify my identity. Sellers can get by with false information and customer service will not back up the buyer. Stay away from this site or you could lose everything you paid. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. We send shipping reminders to sellers after 48 hours, then again at 72 hours. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. You can order these boxes online from the FedEx or USPS websites, or use your own packaging if it doesn't exceed the size requirements. Updating a rating Mercari can only make positive changes to ratings. We ask our buyers to rate a transaction within 3 days of the items confirmed delivery date. Request directly from that user price, and so forth i prevent Mercari from charging my for! 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