Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. In some cases, the answer is yes. If you are. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. 1. We may receive compensation when you click on links to those products. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. Check here before booking an award fare. Virgin Voyages strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. Heres a peek. The safety and security of our Guests and vessel are paramount. Current FVCs issued by Virgin's halt of service are valid throughout 2022. Editors note: This post has been updated with new information. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. 4. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. What you can book once youre on the ship, 5. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. The good news for those itching to cancel a booking is that its easier than you might think with some lines at least for now. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. COVID-19 antigen testing prior to boarding. The current welcome offer on this card is quite lucrative. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. What happens if a Sailor tests positive at the terminal? Required pre-flight COVID tests on disembarkation, 1. Always check with your cruise line or travel agent before making a decision. Click on your cruise lines name below to find out more. How To Cope With Cruising's Pause? When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. Tips about safe travel from and to the ship. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. Enrollment required. Newsletter; Write a Review; Boards; . Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. Check you've typed your email address correctly. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Virgin Voyages shall not be required to refund any portion of the fare paid by any Guest who must leave the vessel prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the vessel for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by such Guest. Click. Terms apply to the offers listed on this page. Complete the Voyage Well acknowledgement in our Sailor App, 5. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. More than 60 in Economy. Head over to our Sailor App to sign the acknowledge form. We will look after you if you test positive for COVID on board 3. For an up-category change, applicable fare increase is due at time of change. Nothing. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. Get expert advice, insider tips and more. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. Compare the cost in points or miles to cash, and see which option is best. Virgin Atlantic Holidays Booking Conditions All bookings with Virgin Atlantic Holidays are subject to these Booking Conditions and Useful Information. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. Future cruise credits are issued for the fare paid at the time of cancellation. This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. Flights and transfers are not included. there are no other COVID-specific refund policies. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Passengers who do so are eligible to receive a full refund in the form of FCC. - You have the most flexibility outside of 120 days prior to your departure date. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. 6. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. Here youll find everything you need to know so you can book and sail with confidence. Travel news and alerts. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. The list of things we recommend that you bring along with you, 5. In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. By sailing with Virgin Voyages you voluntarily assume all risks related to exposure to COVID-19. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). Simply download our mobile app, log in to your account, and fill in the required information. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. As ever, you should ensure you have adequate travel insurance for your trip. What to expect on the day of your voyage. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . Those who test positive for COVID-19 will receive full refunds right up until embarkation day. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. (Enrollment required for select benefits.). Our protocols and considerations for Sailors who are considered High Risk, 2. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. Within 120 in Premium. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. Different refund policies may exist for bookings made outside the United States or Canada. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. The 411 on what to book pre-sail, and what you can book once we get out to sea. Virgin Voyages. 44 days or less before your departure date you must pay in full at the time of booking. Improve earnings, maximize rewards and track progress toward dream trips. Additional rights may apply to our U.K. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Refer to your specific ticket, provided at the time of booking. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. Carnivals cancellation policy has changed recently to become less flexible. Find out how here. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Welcome to help centre. Related: Does MSCs latest vessel really cater to Americans? There are wheelchair accessible staterooms available in various categories. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. Sir Richard Branson's . Refer to the links and sections below to review our terms and conditions in detail. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Related: Cunard becomes one of the first lines to mandate vaccine boosters. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. A fare difference may apply at the time of rebooking. Heres a peek. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. Virgin calls their FCCs Future Voyage Credits or FVCs. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. Related: Heres what to consider if youre thinking about booking future travel now. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. No change fees will be charged for Voyage date or cabin changes. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. Primary immunodeficiency is caused by genetic defects that can be inherited. - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. Back to My booking . Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? 1. royal caribbean covid cancellation policy royal caribbean covid cancellation policy (No Ratings Yet) . While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. Our pre-boarding screening policies and communications, 3. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. This page to become less flexible approaching travel to and from Australia get. Yet ) cruisers booked on Windstar Voyages departing through Sept. 30, 2022, can cancel as late 48. 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