investigating the customers concerns. Get their info also. I have not received anything in writing from them. Most Convenient Contact: Submit a banking complaint or inquiry online using the FDIC Information and Support Center . Citi has called and left a message. I want this resolved THIS WEEK as I need to make my balance transfer immediately. He said "No problem but it takes 3-5 days. Company Rating C View Rating Explanation based on 6 reviews. in economics from Cambridge University. Citibank Delaware has 1 stars. Once the bill was paid and fees were credited, I made no additional purchases onto my account. Just before the CARD Act, natch. Find contact's direct phone number, email address, work history, and more. Por favor, tenga en cuenta que es posible que las comunicaciones futuras de Citigroup Inc. y sus afiliadas, ya sean verbales o escritas, sean nicamente en ingls. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Please accept this notice that we are that why the charges was put back on my account.. What a response. Executive Management Team Board of Directors Board Committees Peter Babej The latest jobs report from the Bureau of Labor Statistics shows that the U.S. economy added 428,000 jobs in April, 65% of which went to women. Jane has deep experience across Citis consumer and institutional businesses and, in many ways, she helped shape Citi into the company it is today. 6,731 total complaints in the last 3 years. The Citi rep claimed once the account is close, the cash reward is forfeited, but I never requested the closure, it's Citi that close my account within one month of issuing a cash reward check. Executive Response Unit. Whenever I call to follow up, the bank is maneuvering and wasting time without results and still did not refund my money back. Canceled my credit card over the phone and was told that I have no balance as my card was paid off by my bank in which I got a loan to pay it off. *** *************************** ******************************************** So you might not even get to use it. Citi.com is the global source of information about and access to financial services provided by the Citigroup family of companies. I had two credit card accounts from Citi, one is for Bestbuy and the other one is for Costco. . it is late fees for the annual fee, and then fees for not paying the annual fee. She joined Citi in 2004 in the Corporate and Investment Banking division. Heritage. Your country of citizenship, domicile, or residence may have laws, rules, and regulations that govern or affect your application for and use of our accounts, products and services, including laws and regulations regarding taxes, exchange and/or capital controls. Having trouble getting people at Citibank to help you out? Your country of citizenship, domicile, or residence may have laws, rules, and regulations that govern or affect your application for and use of our accounts, products and services, including laws and regulations regarding taxes, exchange and/or capital controls. Citibank has an executive response office in New York City which customers can call at (718) 248-6433. World MasterCard Charged Late Fees/Interest Charges Despite Statement Not Being Delivered and Being Returned to Citibank Even Though Address was 100% Correct Internet Box 6000Sioux Falls, SD 57117. Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to CR.org for ratings, reviews, and consumer news. It's not like i bought stuff on the card; i've never used the card. The bank is still procrastinating and claiming the case is under review although they exceeded the investigation period. Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. Contact Citibank Executive Response Unit US phone # 210-677-1427. Locations: Citi is organized around four geographic regions; Asia, Europe/Middle. If you need help with any problem,please contact us through this form. Up to 5 388 Greenwich St, New York City, New York 10013, US, View Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-lepx2153", "fluid": true }, All Executive Response Specialist Salaries, average salary for an Executive Response Specialist is $51,514 per year in United States. Read more: https://on.citi/38LdnBF, Citi was recently awarded Markets Medias Positive Change: Diversity, Belonging & Inclusion honor for embracing diverse teams and holding ourselves accountable for creating foundational change. Read . hoping someone can help. It is sooo annoying! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. A says he was able to figure out the number by using the tips we described in 7 Steps To Reach Executive Customer Service At Any Company, a handy resource indeed for figuring out escalated customer service numbers even if you cant find them on Consumerist. Get 5 free searches. The number for Citi executive customer service is: 718-248-0847, Reader A who sent this in says that after being a Citi customer for 15 years with almost-perfect payment history and a fantastic credit score, Citi tripled his cards interest rate. Personal Banking. , , , , . Check out the latest Citi Jobs, At Citi, we remain committed to succeeding together through a diverse, equitable and inclusive workforce which is why we are proud to be named one of the Top 5 Companies Leading on Board Gender Diversity by JUST Capital. It. Over two years into the pandemic, the strain it's placed on working women continues to persist. Can you guys please help me or send me to the person that can help. customer, if applicable, via phone, email, or mail within 15 days. Is my warranty dead, too? Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to CR.org for ratings, reviews, and consumer news. Citigroup (NYSE: C) Maintains Buy Rating and Price Target on Kraft Foods (NYSE: KFT), Bank of America (NYSE:BAC), JPMorgan Chase (NYSE:JPM), Wells Fargo (NYSE:WFC) and Citigroup (NYSE:C) Will Fight Financial Reform, Citibanks call structure had the authority or competence to make that happen, EOG Resources, Inc. Shares Sold by Guggenheim Capital LLC, Tudor Investment Corp Et Al Sells 78,748 Shares of RLJ Lodging Trust, Krystal Biotech Releases Earnings Results, Beats Expectations By $0.01 EPS, uniQure Posts Earnings Results, Beats Estimates By $1.04 EPS, Freshpet Posts Earnings Results, Beats Expectations By $0.02 EPS, EOG Resources, Inc. (NYSE:EOG) Shares Sold by Guggenheim Capital LLC, Tudor Investment Corp Et Al Sells 78,748 Shares of RLJ Lodging Trust (NYSE:RLJ), Krystal Biotech (NASDAQ:KRYS) Releases Earnings Results, Beats Expectations By $0.01 EPS, uniQure (NASDAQ:QURE) Posts Earnings Results, Beats Estimates By $1.04 EPS, Freshpet (NASDAQ:FRPT) Posts Earnings Results, Beats Expectations By $0.02 EPS, Robert W. Baird Increases Freshpet (NASDAQ:FRPT) Price Target to $75.00, Segall Bryant & Hamill LLC Grows Stake in Ingevity Co. (NYSE:NGVT), Blackstone Secured Lending Fund (NYSE:BXSL) Sees Strong Trading Volume on Strong Earnings, Eaton Vance Management Sells 946 Shares of The J. M. Smucker Company (NYSE:SJM), MarineMax, Inc. (NYSE:HZO) Shares Acquired by Tudor Investment Corp Et Al, Allogene Therapeutics (NASDAQ:ALLO) Issues Earnings Results, Beats Estimates By $0.05 EPS, Krystal Biotechs (KRYS) Buy Rating Reaffirmed at HC Wainwright, Trex (NYSE:TREX) Given New $62.00 Price Target at B. Riley, Trex (NYSE:TREX) Announces Earnings Results, Beats Expectations By $0.01 EPS, Ameresco (NYSE:AMRC) Announces Quarterly Earnings Results, uniQure (NASDAQ:QURE) Shares Gap Up on Better-Than-Expected Earnings, Krystal Biotechs (KRYS) Buy Rating Reiterated at Chardan Capital, Freshpet (NASDAQ:FRPT) Releases Earnings Results, Beats Expectations By $0.02 EPS, Point72 Asset Management L.P. At a minimum I believe I should be able to communicate with an agent who can see my offer and resolve this matter, but I also believe that if Citi Bank made a typo error, they should honor it. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I called 2/3/2022 to re-open a dispute on my credit card. Since the return was completed I assumed my account had gone back to a $0 balance. Currently in the beginning stages of the interview process for SVP at Citi in the data management family. Global Presence. There is an intro balance transfer fee of 0% of each transfer ($5 minimum) completed within the first 5 months of account opening. Before joining Citi, Jane was a Partner at McKinsey & Company. The main problem is, I have about $700 Coatco reward I earned for the whole year is forfeited right before its distribution date. Want more consumer news? The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Related Searches:All Executive Response Specialist Salaries|All Citi Salaries. Customer Reviews are not used in the calculation of BBB Rating. Jane serves as a Board Member for the Business Roundtable and the Council on Foreign Relations. In the customer service world, you wont get anywhere by berating the customer service offer, so if you find yourself in a situation where you find you need to call Citibanks executive customer service numbers and sidestep the regular customer service process, remember to be kind, professional and succinct. credit cards citibank banks phone numbers executive customer service customer service. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. another card was issued. During all this time, the bank did not raise any flag of questioning those transactions or bringing the matter to my attention.The bank failed to protect my account and follow the security procedures for verifying wire transfers although my account was dormant - without any transactions - for the last two years. The bank did not take the appropriate necessary actions ON TIME to reclaim the unauthorized transfers. Recently Citi closed my Bestbuy credit card on Febuary with a notice, but they also closed my Costco credit card at the same time WITHOUT notifying me until I got my transaction declined couple times. email address, telephone number, social security number, IP address, and date of birth. Leadership. Vrbo took my $1,270! Wheres the refund? (Photo: thecornballer). I spoke with an agent on live chat who couldn't help me but directed me to a generic number. Please help me resolve this or put me in touch with someone who can help me. What is the salary range, bonus percentage, culture and work life balance to be expected at Citi? International Personal Bank U.S. (IPB U.S.), is a business of Citigroup Inc. (Citigroup) which provides its clients access to a broad array of products and services available through Citigroup, its bank and non-bank affiliates worldwide (collectively, Citi). The rep told me to apply for the card and when I asked if after applying and being approved if my account would still show the incorrect fee of 3%, she said no, it has been resolved. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days. A dispute was file an investigation that I was not responsible for the charges in question. administrator. If you find yourself in a situation with Citibank where the regular customer service line isnt helping you, theres a special executive line that you can call. Bbb Rating a consumer news site supported by Elliott Advocacy, a organization... Exercising your own best judgment we are that why the charges in question and banking..., IP address, and other consumer issues, via phone, email or... Other consumer issues, via phone, email, or mail within 15 days notice that are! But directed me to the person that can help using the FDIC Information and Support.. 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