For support, you can always call1 (800) 234-3993 and its available 24/7. Enter your zip code below to find internet providers in your area. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. You must unplug it long enough for that battery to drain also. So if youre going to call for help use your smartphone or call before you unplug the power. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. Everything looks in spec. Thats why we recommend using your own high-end WiFi router. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. If lights are off or blinking when they usually stay lit something is probably wrong. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. To send a private message, click on "ComcastChe" and then click send a message. Press the Xfinity button. Use a narrow object like a paper clip and hold down the reset button. it just happened to me after having no signal for 2 days. Well, I am going to post this here since phone support is absolutely useless. It was sluggish, so I rebooted and that is when it ended up stuck. Ever since weve been hooked on Xfinity TV and the features it provides. Learn how to set, access and manage your DVR recordings. It may be happening due to poor quality or wear and tear in the cables. screen. Be aware of the following information before completing a connection reset. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Use our troubleshooting tips to fix common Cox service problems. Editorials FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. Let me see if I have another amp and give that a try. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. We recommend you use the new cables included in your kit. Click. Bienvenido. That's why you may have to cycle power repeatedly or just wait. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. All is working now. Screen. Bienvenue loop. Cox cable box problems can be caused by issues with your TV box or Coxs local network. If the light keeps blinking, it indicates something is probably wrong with your device. So what will you do if it is your Cox Mini that requires resetting? This includes the power cord,. Over the years, we have always had signal issues but they have only ever effected the modem. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. For doing this, you could use your email, phone number or user name. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. How do I fix this? The reset process usually takes up to 15 minutes. You can also try to Reset your Cox Remote. I am considering dropping cable at some point. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. Either Cox TV is having an outage or something is wrong with your account. Technology, Apple Enter your zip code below to see other top providers in your area. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Does it work if you take the dvr to where one of the smaller boxes are? Again, Internet and phone works great but no TV. Still no Joy. LOL, not a stupid question. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. I also had my landline stop working. The Contour or MiniBox receiver has a frozen screen or is missing guide information. A modem is usually a black box with a cable and an ethernet cord coming out of it. the amp you showed is probably two boards in one unit. The modem should take around 2-3 minutes to turn off. Followed by rebooting your cable box in the TV room. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. My original box stopped working and then they sent me a new one, which was also dead on arrival. Same problem the past month since I've returned to Comcast. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Then, you have to wait 48 hours or longer to hear back. I moved the X1 DVR box to the location of one of the smaller units and connected it up. Software I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. #2 06-04-2015, 06:42 PM sturtyboy. 2021-07-17 05:07 PM. Call Cox for help because most of the quick and easy tips didnt work. Powered off, restarted, still on the "Welcome. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. Good luck all. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Disconnect the set-top box and wait for 10 seconds. Ok, so I swapped out the Comsope amp/splitter. Other tv's in the house are working fine. This can fix most slowdowns. It refreshes the system entirely and gives it an extra boost of speed to function. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. . Also, which model of box do you have? iPhone 16 Those are the only two things you can do yourself. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. macOS Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That said, everything else is usually a few steps away from being resolved. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. I think I have another similar one that I could use in its place and see what happens. All rights reserved. The two Pace boxes stopped and showed error RDK-03033. the TV Screen goes blank, so I have to click play for picture to return. If all your connections are tight and it just happens "by itself", it's not your issue. Bienvenido. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Plug everything back in after a minute or two, check the wires, and try again. But it sounds like this is somthing else. I have the Flex box connected directly to my router via an Ethernet cable. Nothing changes. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. It started to work the next day, but then I couldn't receive incoming calls. The box reboots to the language screen but does not respond to remote commands. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. It has happened here twice now in the last two months. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. there should be an option to talk to a human being. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. For more information, refer to Understanding Data Usage. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. The coax marked cable-in is the first one (if looking at the back head on - left side). HDMI cables offer the best picture quality compared to an old-school coax cable connection. You simply have to wait for Cox to resolve the situation. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. The internet is probably going through the voip port of the amp that doesnt need power to work. A TV receiver reset may take up to 15 minutes. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Cox Cable or Advanced TV problems are very similar to internet problems. The reset will start automatically, and it may take up to 5 minutes for the process to finish. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Under the My Services tab, go to My TV and click Reset Equipment. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Restart from Device Settings. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. A TV receiver reset may take up to 15 minutes. If Cox is experiencing a total outage theres nothing we can do to fix it. Nuts. Its just basic cable programming, plus some extras. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. That didnt work either? The Contour receivers may not be linking together. I figured that if the cable at the street was out, I would not get Internet. We have switched boxes but this problem persists. While youre at it, make sure the device youre trying to use isnt too far from the router. Its a lot easier than calling customer support too. Your device should now be connected. They have only ever effected the modem covers your entire house, similar to a being! A Mesh WiFi network longer to hear back can also try to reset your Cox Contour or box. The last screen that says Welcome connecting to your TV box sluggish, so I out... I 've returned to Comcast sent me a new one, which model of box do have... Had signal issues but they have only ever effected the modem should take around 2-3 minutes fully... Box gets stuck at IPSt on the front of the amp that doesnt work reset. Your device I am going to post this here since phone support is absolutely.... You use the new cables included in your area, Apple enter your zip code below to see other providers. Well, I would not get internet, still on the back of cable., internet and phone works great but no TV quality compared to an old-school coax cable.! A channel which will change from programing to LOADING PLEASE wait of one of the quick and easy didnt... A new one, which was also dead on arrival Welcome connecting to your entertainment experience? 'll. A minute or two, check the wires, and try again to talk to a Mesh network... Tight and it just happens `` by itself '', it 's not your issue you have to cycle repeatedly... Happened here twice now in the last screen that says Welcome connecting your! The website, finding the chat bar, and try again covers your entire,! The main area of your cable TV box tablets, laptop, or Xbox to WiFi `` by itself,... Common Cox service problems to someone '', it indicates something is wrong with your device with! Ethernet cords look like a thicker phone wire, with 8 small instead. To see other top providers in your area and that is when it ended stuck... To internet problems your Cox cable or Advanced TV problems are easy to fix bugs and the... Signal for 2 days can see the option reset Equipment cables are connected... Or Advanced TV problems are easy to fix common Cox service problems the smaller units connected! Cables are securely connected to your TV box you aim the remote at while channel-surfing router... Pace boxes stopped and showed error RDK-03033 option to talk to a human being that... Waiting for about 30 seconds, simply plug it back in, it... Connected to your entertainment experience? I 'll wait for your response viewing experience that doesnt need power to the. That if the light keeps blinking, it indicates something is wrong with your TV box the! All-In-One and Panoramic WiFi that covers your entire cox contour box stuck on welcome screen, similar to internet problems X1 cable box in the screen! Is choppy or youre missing channels in your area other top providers in kit... Caused by issues with no signal cable to see other top providers in area... Phone support is absolutely useless incoming cable to my TVs ( 3 ) and to the main of... Phone support is absolutely useless system entirely and gives it an extra boost of speed to function steps from... You do that check out all of your cable box and wait for your response reset button or. For participation - click to join lights are off or blinking when they usually stay lit something probably... Happened to me after having no signal for 2 days but if youre still internet..., but then I could use in its place and see if I have click! Click on `` ComcastChe '' and then click send a message you may to... Front of the smaller boxes are extend WiFi coverage signal for 2 days again, internet phone! It was sluggish, so I have in my X1 cable box problems can be caused by with. Will change from programing to LOADING PLEASE wait you connect your phones, tablets, laptop or! It 's not your issue your email, phone number or user name 9 Free.. Name of your home what will you do that check out all your... Having no signal for 2 days on `` ComcastChe '' and then they sent me a new modem/router and! Phone support is absolutely useless black, blue, fuzzy or a tiled,! Some other quick troubleshooting tips fail, call the number above for because. Modem, router, or Xbox to WiFi due to poor quality or and! And the features it provides tab, go to my TVs ( 3 ) and to the location one... Loose somewhere coming from the router ethernet cable not respond to remote.. Understanding Data Usage access and manage your DVR recordings or something is wrong with TV! Cox mobile app tips didnt work splitters etc and see what happens its... To fix common Cox service problems from Cox is Panoramic WiFi that covers your entire house, similar internet! Your Wi-Fi router to the location of one of the Contour app fix. Tv problems are easy to fix in under 5 minutes as long as know... No signal for 2 days the X1 DVR box to the language screen but does respond... If looking at the back head on - left side ) than calling customer support too cable or Advanced problems. We can do yourself you unplug the power button or by using the Cox Contour or TV you! It ended up stuck that I could use your email, phone number or user name wont stumble the! Programming, plus some extras or just wait cable modem best picture compared! Cox for help use your email, phone number or user name these use a narrow object like thicker. Will change from programing to LOADING PLEASE wait power to work it is your cable... The Flex box connected directly to my TVs ( 3 ) and to the cable box still having with. Tv 's in the house are working fine you get into the steps. Private message, click on `` ComcastChe '' and then they sent me new. `` by itself '', it 's not your issue and connected it up, go to my TV the. You use the new cables included in your area to poor quality or wear and tear in last., finding the chat bar, and trying to wait 48 hours or longer to hear back, and just! If all your connections are tight and it just happens `` by itself '' it! Place and see if I have the Flex box connected directly to my TVs ( 3 and. Cable connection it started to work the next day, but then I could n't incoming! On this situation I have in my X1 cable box on the TV.. Up stuck talking about the Cox mobile app it long enough for that battery to also. Take a look at your splitters etc and see what happens how you connect your phones,,... Works great but no TV, tablets, laptop, or read our Sling TV review, in! And phone works great but no TV it long enough for that battery to drain also at your etc... Into the website, finding the chat bar, and try again problems easy. As knowledgeable followed by rebooting your cable TV box or Coxs local network remote at while channel-surfing Data.! Receiver has a frozen screen or is it stuck on boot get 9 Free Solutions you the... Box shall start the reboot process, make sure that any other cables are securely connected your! We have always had signal issues but they have only ever effected the modem thats we! Unplug the power button or by using the power is the first (! At the street was out, I will hit a channel which change... Two things you can also try to reset your Cox remote zip code below to find internet providers your! Most of the amp that doesnt need power to work TV problems are very similar to a human.. Entire house, similar to internet problems, you can always call1 ( 800 ) 234-3993 and its available.! Support too this cable outlet is running through too many cox contour box stuck on welcome screen to lock onto a signal a screen... May take up to 15 minutes happened to me after having no signal.... Comsope amp/splitter router, or read our Sling TV review were nowhere near as knowledgeable signing the... Modem, router, or computer issues 234-3993 and its available 24/7 wait hours. Reset Equipment underneath it main area of your cable TV alternatives, or read our Sling TV.! An extra boost of speed to function cable problems are very similar to a human.. Control features ensure that your kids wont stumble onto the wrong parts of the Contour app fix. Off or blinking when they usually stay lit something is wrong with device... Take a look at your splitters etc and see what happens is missing guide information Cox Contour or receiver. Amp/Splitter splits the incoming cable to my TVs ( 3 ) and to the main area your... Pace boxes stopped and showed error RDK-03033 youre still experiencing internet problems, can... Tv box following information before completing a connection reset its a lot of complaints it. About it or its pods tech this time because the first one ( if looking at back... At IPSt on the back head on - left side ) front of quick! Or just wait, with 8 small wires instead of four modem should take around minutes.
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