Interview question for Senior Manager.1. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. It was mostly not pretty, and it was laced with magical thinking. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. Were missing the measurement of something. It was how we responded during a difficult time for everyone. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. Mr. Mohammed said he would continue driving until he found a more stable job. Tony, I like to wrap up with a customer a view from the top lightning round. If youre looking for a promising career, DoorDash might be the right place for you. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. So weve ordered from from about 1,100 places so far in the Bay Area. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. Joy Huang: Thats really valuable advice. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? Tony Xu: Sure. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. Teamwork and cooperation are the primary keys to success in any work environment. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. And its a very important part of making sure that our work with merchants and our work with dashers can continue. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. We always wanted, at DoorDash, to be a person who showed up with a check, he said. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. That they can create their own digital channels. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. Interview questions and answers were updated by William Swansen on April 14th, 2021. 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Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Ultimately, my goal would be to find a solution that maximizes customer satisfaction while also ensuring the companys financial stability. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. And I believe at the time we said, would they pay $6 for it? Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. Nobody thought it was a good idea.. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. I never hesitate to take calculated risks and try new approaches. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? Adding real-time order tracking and notifications for customers. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. And so thats what were trying to do, I think its not gonna happen overnight. Maybe they wouldnt happen the same time period that we were working on improving the inputs. Furthermore, proper packaging and labeling ensure a seamless delivery experience. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. I have a strong potential to think outside the box and generate innovative solutions to problems. Our blog offers vital advice and recommendations on industry best practices. Stanford GSBs View From The Top is the Deans premier speaker series. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. Providing more detailed information about menu items and restaurant offerings. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. And whether thats up variance or down variance, you should be prepared. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . Anyone can read what you share. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. Mr. Xu said the challenges were par for the course. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. I think we have maybe 30 seconds left. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. DoorDash does not require that you know any specific programming language before interviewing for a tech position. Jenna: My question is about cities and how theyll evolve. Interested to advertise with us? Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. And maybe what some outsiders have written about us or thought about us. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. Are you looking to land a job as an electrical machine engineer? DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. And thats what Im most proud of when I look back at 2020, it wasnt necessarily what happened with an IPO. You will be asked to discuss your take-home assignment during this interview. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . This list does not include technical or factual questions. So we had to be students of it and the only way we thought we could be students was by actually doing the work. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. Like Reply Share 4 The second thing is that you have to have a bias for action. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. Soon, a new group Wall Street investors will pick a side. PM basics such as product understanding . What kept you going during that time and how do you convince the others to follow you? Offering more payment options and discounts for customers. Joy Huang: Be careful what you wish for, Tony. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. Anybody done these? In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. Because the outcomes may not always be there every month or every week. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? We have two products that will continue to grow both in terms of directions and magnitude. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. The . And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . That our work with dashers can continue the question inputs to each one of branches! And recommendations on industry best practices what Im most proud of when I think, in the States! 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