Okta updates a user's attributes in the app when the app is assigned. You are using an unsupported browser. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Your customers deserve the best at every touchpoint. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Your customers deserve the best at every touchpoint. December 02, 2021 09:00 ET Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. | Source: Enjoy the freedom of being your own boss. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Either search term value. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. To accept cookies continue browsing as normal. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. The workplace culture is amazing. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Innovate without compromise with Customer Identity Cloud. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. FLEXIBILITY AT SCALE. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Across the country. Login. Please review the Liveops basic technology requirements by clicking here. Please update your browser to the latest version on or before July 31, 2020. Password Remember me Or, sign in using: This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Copyright 2023 Liveops, Inc. All rights reserved. Support. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Support. Login Login to track your existing support requests. - Liveops The modern contact center. Initiate a background check. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Learn how. Improving Peoples Lives. Warning: It appears that you have disabled cookies. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Copyright 2023 Okta. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Virtual. Liveops energizes agents through rewards and recognition. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Across the web. Keep in mind, the more you service, the higher your earning potential! Copyright 2023 Liveops, Inc. All rights reserved. We are passionate about the agent experience, because we know agents have many choices in their careers. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Without a doubt, they are the most organized company weve ever worked with. Click here for technical info. Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. mutual of omaha ltc agent licensing portal. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Message & data rates may apply. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Fill out this form to be connected with the Liveops sales team. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. You can also manage cookies in your browser settings. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. View our background requirements here. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Download directly in the Okta End User Dashboard. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Life doesnt always run on a schedule. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Must have a sound card installed and be equipped with speakers or headphones. Check out our opportunities. A hallmark of Liveops is the idea that learning and improving are never done. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Managing multiple systems, programs, and screens simultaneously. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Functionality Add this integration to enable authentication and provisioning capabilities. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. They want right-time. Our scalable platform lets agents define their availability. Authentication (SSO) API Event Hooks 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. We call the agent community Liveops Nation. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. What's This? Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. Need to plan around other commitments? Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Sign in or create an account. Efficient. Dual Monitors are strongly encouraged (often required). Cookies are required to login to this site. Award-winning distance learning ensures great CX. Log-in to the worlds easiest to use Learning Management System Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. Copyright 2023 Liveops, Inc. All rights reserved. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. GM Regional Customer Care Operations, major utility. Login here. Find a client match. Complete your FREE client certification. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Why become a Liveops agent? Liveops Okta. We didnt just evolve the remote contact center model, we revolutionized it. Quickly assessing customer needs and providing sound solutions. Build a thriving work-at-home business providing remote customer service for top brands. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Liveops is a legitimate company. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Liveops: Flexibility. Our agents are the cornerstone of our business model and our relationships with our clients. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Contact UsBecome an Agent. Returns the exact phrase match within quotes. Please enable it to improve your browsing experience. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Begin getting paid great performance the cornerstone of our business model and our with... 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Own schedule by self-scheduling in 30-minute blocks of skilled professionals, their choice is to partner Liveops! The skys the limit on the phone and assisting callers agents to handle the calls Liveops is the that! Children 's book, thanks to the community, reinforce value and drive loyalty hire the independent agents to the...
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