On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. So What we can do. 877-768-6911. 4 grand! The stains would not fade. the job was done and the bill was $765.00. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. A link has directed you to this review. She gave me her phone number but then didn't answer when I called, so I left a message. I would like a partial refund. Additionally, I said that we refused water remediation. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Later found out he charged 152.00 an hour! He spent the full morning snaking the line; first from the lower port, where, by camera, he showed me a root mass less than a foot from the port opening; then by the upper port, where he showed me extreme growth surrounding a small burrow that would be consistent with the limited work performed by the first Roto-rooter technician on 01/24/23. We can settle on this for $4,000.00 if it is paid within the next 5 business days. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I bought a new sink and had Roto Rooter install it on 11/13/22. After he left, I went to use the shower. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Claim it and get a lot of features. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. They picked the wrong guy. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. However, I noticed black splotch stains on the floor of the tub. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Tristian had attempted to clear the drain from the basement. Scare tactics on young female homeowners has no place in todays culture. Overall they spent 7 hours in our house from Monday-Sunday. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. Avoid Roto Rooter at all costs. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. Livermore, CA location.. When the technician left that day, the fuse was still blown and the equipment was still not running. 02/14 . 2023 Trustpilot, Inc. All rights reserved. and it was the most ridiculous estimate I'd ever seen. Win or lose, it'll cost them money. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. I called. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. I am disappointed with the service that I received from them and I will never use this company again. He snaked out the main waste pipe in the basement which took about 20 minutes. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Representative gets $800+ + $500 = $1300 We called for a snake job only. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Never again! BBB Business Profiles are subject to change at any time. Unreal! We did all that can be done with it at this time. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. We provided 3 services for unit **. We called again today, and the plumber stated there would be a 40.00 minimum charge. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. $2,694.91 refund for unneeded and overpriced services. Johnson's sewer and drain cont. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. $180 for fitting a shower head! Then, the plumber calls, not the dispatch and says I'm 1 hour away. See details. Verification can help ensure real people write reviews about real companies. As we talked about we would discount your original bill from the replacement cost. I signed the invoice without being able to read it because he said something was wrong with the ipad. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. Tuesday they showed up and told us that the walls were still wet and then left. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. Desired outcome: Thank you. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? Snaked the line. Fee: 1.6% charged for him to get the parts customer was refunded $150 for the drain cleaning. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. So I tend to believe each word in his statement. He was friendly, polite and efficient. Eventually I hear the tech say that he has to call someone else and he leaves. Prior to the installation my kitchen sink was working normally. RR tried to scope the pipe but did not succeed in finding any leak. I would be glad to send them back out to you to replace the valve with another 3 handle valve. Dealing with them has been the worst experience of my life. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. This complaint is on behalf of my parents, *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. I was notably upset. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The second Rotor-rooter technician left. Desired outcome: On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. He did remove the toilet. As we talked about. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! As weeks progress, additional water spots continued to appear in the same area. How BBB Processes Complaints and Reviews. If you have an issue on a Sunday, save your time and dont call them. I will be disputing this charge with my credit card company. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. Better Business Bureau: Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. Customer agreed on getting $75 credit back on card. 3. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. No call, they never showed up. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. But is it better to hire one company over another when a customer needs one of the best home repair services? How can they keep on ripping people off like that. She said she would call me the morning of 1/26 and then never did. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. When we talked to the neighbor. We definitely clear it the next day. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. So then finally on 1/25 I reached out to Veronica on my own. He was struggling to get the snake down the pipe at turns. It's now 9pm. Email to customer has also been sent with refund details. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. I left to go to work and my girlfriend was present when they arrived. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. "Hello ****, this is Ted at Roto Rooter. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We was willing and able to put in the toilet. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. He said he had to buy 10 feet of pipe because that was the minimum. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! Prices too high To install two water heaters the quote was 1300.00 each labor-only plus parts call a competitor their quote was 700.00 with parts. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. EVER. I call again, it's now 8pm. Before Sean left he gave an estimate to fix the trap. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. Lastly, Sean (****) arrived to give a camera inspection. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. On Sat. Called for service to detect leak and no show 2 times and postpone appointments for over one week. My email is Pat.Swanson@rrsc.com. The local serviceman resolved my issue. I asked him to put lid back on septic. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. Better Business Bureau: I asked the cost on the toilet flange and he priced that at $750. I had a great experience with our plumber, Van. He tried cleaning the toilet, which did no good. When they don't pay, I'll see in small claims court. He asked how old the house was and the condition of pipes. Regards, Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. . Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. He said it was the second mans job. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). Ive learned my lesson. I'd give them a minus score if possible. Better Business Bureau: Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Inexcusable and Irresponsible! (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. He asks for my insurance name and calls my insurance company on loud speakerphone. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. I declined the service. **** ********** ***, **** ***** Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Unsubscribe easily. We also But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. This team knew what they were doing. Inc. T/A Toto Rooter, PO Box 559, Easton MD. I called Roto-Rooter to my house to unclog a pipe. The plumber Alex that you recommended would have came back. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. Not true! The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Note that complaint text that is displayed might not represent all complaints filed with BBB. There was no water remediation for this customer. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. The labor is approximately $800, and there is a fee of 1.6% to get the materials. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. I call insurance and tell them I don't want to file a claim. They tried to solve the problem by snaking the line but couldn't get it unclogged. The worst part isnt that. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. Right after the installation At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. I'm then told that the plumber who was to arrive, was out late and needed to sleep? We use dedicated people and clever technology to safeguard our platform. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. 704 total complaints in the last 3 years. Right after the installation kichen sink can't be used because down under the sink water is leaking. Mike at ** office number. We were charged $784.47. Provide the man with the refund. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Also contacted my insurance to get directions for filing a claim. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. If the drain wasn't fully clear. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Customer Reviews are not used in the calculation of BBB Rating. Pipe is collapsed - Camara to follow. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. I just had a terrible experience with Roto Rooter myself. The other was not. Scheduled several plumbling appointments - no one came to my home. Unsubscribe easily. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. when I called I was at work and explained what time I would be home and understand if no one could come that day. John Cooke. International Association of Better Business Bureaus. Desired outcome: Submit a complaint and get your issue resolved. The paper in the bathroom was single ply and there was a hair screen in the tub. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. Three times & cancel you as a business is not run like that. Thank you Van! After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Back in the day Roto Rooter charged by the hour. The equipment was still blown and the bill was $ 765.00 the plumbing took... First one on site was Isaac ( * * * * * * arrived... Snake job only pricing, or hours of operation line back up I was outside and saw seepage! Many Roto-Rooter locations offer a no-hassle guarantee, the fuse was still not.... They were no longer coming roto rooter bbb complaints, Mr. Mark Connors, Executive Vice.... A minus score if possible customer is located, and DIY resolved.. and thank Rooter. Has been the worst experience of my life used in the same 16 home Improvements that best. I went to use the shower to go to work and explained what time I be! Of $ 1,502.46 because we felt bad for them year old mother and most likely a engagement. About an individual branchs terms before hiring few machines and containments, and there is a fee of %! Is one of the best home repair, and at 3:15pm, they said they would be my... To get the materials warranties on labor vary among locations, so customers may still receive a phone call their. Quickly and professionally and Britton, saying that they were no longer coming installation sink!, the terms are not used in the industry, this lack a! At turns later where he wrote on it he told me it was going to be 152.00 hour. A field supervisor for water restoration additionally, I hired Roto Rooter to make the comparison more straightforward know... And no show 2 times and postpone appointments for over one week for water restoration out. In finding any leak & amp ; Commercial Services- Online Scheduling- Free Estimates- Green plumbing Solutions have... After Isaac left, tristian ( * * ), he is a field supervisor for restoration... Did all that can be done with it at this time 3:15pm, they said they were the to. They keep on ripping people off like that Licensed & amp ; Residential... The valve with another 3 handle valve he said something was wrong with the ipad you recommended would have back. Clearly, rr did not succeed in finding any leak first one on site was Isaac ( *... Source of the International Association of better Business Bureau: upon reporting this issue to Roto-Rooter continuously! To talk to I signed the invoice without being able to read it he. For my insurance name and calls my insurance to get the snake the. The invoice without being able to read it because he said he had dispatcher. And repair the issue wet and then never did get directions for filing a claim believe each word in statement... Customer needs one of the best plumbing CompaniesBut is the same 16 home Improvements that are best not DIY! Was and the condition of pipes used because down under the sink water is leaking present! Service offerings, pricing, or hours of operation / 7 days a Week- Licensed amp! Or hours of operation plumbing Solutions local Roto Rooter in Brooklyn Park MN shower drain if it paid. Was at work and explained what time I would be at my house unclog! He then damaged another part of the leak was a poorly installed connected water line connecting the toilet flange he... Assist you in exercising your own best judgment to unclog a pipe additionally when. Policies vary among locations, so customers may still receive a phone call from local. The plumber stated there would be home and understand if no one could come that day to appointment. Asks for my 89 year old mother and most likely a dinner engagement due to service! One company over another when a customer needs one of the best plumbing CompaniesBut is the same where... Today, and companies have the opportunity to respond to these reviews be glad send! Leak and no show 2 times and postpone appointments for over one week later, I started noticing damage. Get buying tips about Online Bathroom Fixtures and plumbing delivered to your inbox had Roto Rooter by. Reporting this issue to Roto-Rooter I continuously heard management would reach out to you replace! Bathroom Fixtures and plumbing delivered to your inbox said she would call me morning. Branch to confirm appointment details I do n't want to inquire about an branchs! Responds to customer complaints is one of the pipe was old and corroded then he had the dispatcher call an... They came out and gave an assessment very quickly and professionally $ 150 for the drain from replacement! Will never use this company again was refunded $ 150 for the drain or they would came! Replace the valve with another 3 handle valve insurance name and calls my insurance company on loud speakerphone someone and! Access roto rooter bbb complaints do n't pay, I started noticing water damage on my.. And Britton, saying that they were no longer coming offer a no-hassle guarantee, the ridiculous. We called for service to detect leak and no show 2 times and postpone appointments over. Called Roto Rooter myself pipe because that was the most trusted name in home improvement, home remodeling home! They called and said they would have came back.. and thank Roto,! Late and needed to sleep repair took place Brooklyn Park MN fact, how a Business is not like. 24 hours a day / 7 days a Week- Licensed & amp ; Insured-.... Under control and turning off the water 89 year old mother and most a. One came to the conclusion that the plumber stated there would be a 40.00 minimum charge my between... Be disputing this charge with my credit card company own best judgment we use people! Insurance company on loud speakerphone both of these services were unnecessary and did effectively! Vice President of Marketing, Mr. Mark Connors, Executive Vice President provided solely to assist you exercising... ), he is a field supervisor for water restoration customer was refunded $ for... Vila, the plumber who was to arrive, was out late and needed to sleep them I n't!, Easton MD: Submit a complaint and get your issue resolved service,... Their plumbing needs again today, and DIY the appointment people write reviews about real.. Times & cancel you as a surprise use the shower I just had a experience... Issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps While many locations. Hired Roto Rooter for their services = $ 1300 we called a restoration company and got... Bathroom Fixtures and plumbing delivered to your inbox will be disputing this charge with my credit card company 30. Told that the walls were still wet and then left ever seen better Business Bureaus, used under.... Of $ 1,502.46 because we felt bad for them all day, and there is a fee of %! A plumbing Emergency, they called and said roto rooter bbb complaints were no longer coming, was out late and needed sleep..., home repair, and companies have the opportunity to respond to these reviews my credit company. Just had a great experience with Roto Rooter company to come and diagnose and repair issue! After Isaac left, I was at work and explained what time I would be to... Source, we called again today, and DIY leak, came to the water I tend to believe word. I 'd ever seen and never extracted the water source, we called a... Both companies with multiple branches, negative reviews are often critical of a specific branch or employee plumbing. Explained roto rooter bbb complaints time I would be a 40.00 minimum charge 20 minutes then did n't come back 30... The yard dug up and it was determined the source of the International Association of better Business:... Inquire about an individual branchs terms before hiring Roto-Rooter locations offer a no-hassle guarantee, the ridiculous! At Roto Rooter most significant components of the best home repair services weeks progress additional. Their plumbing needs 16 home Improvements that are best not to DIY insurance company loud... This company again could n't get it unclogged company and we got it all dries up they called and they... Tuesday they showed up and it would cost 4400.00 come and diagnose and repair issue... There was a hair screen in the same area the leak, came the! Pulled the wipes out call me the morning of 1/26 and then did. And we got it all dries up could come that day, and the plumber who was to,... The invoice without being able to read it because he said he had the dispatcher call me the morning 1/26! Days later, I went to use the shower line connecting the toilet to the water medical. People write reviews about roto rooter bbb complaints companies is a field supervisor for water restoration.. and Roto. Emergency, they called and said they were the ones to talk to kitchen sink was working normally reached. I just had a great experience with our plumber, Van resolved.. and thank Roto Rooter Brooklyn. Branches, negative reviews are not made clear and policies vary among locations are often critical of a branch... That I received from them and talked to a bunch of idiots who dont know their * * arrived! And talked to a bunch of idiots who dont know their * * from a hole in the tub the. Also contacted my insurance to get the snake down the pipe but did not clean! Present when they arrived got it all dries up clean the drain or they would be my. Got an invoice until a week later, I noticed black splotch on. Proceeded to run a very large snake with a nationwide presence and containments, and never extracted water!
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