If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. In response, the landlord issued another rent statement to the resident in October 2020. We want to make it easy for you to tell us if you are unhappy with something. Investigate your complaint thoroughly to ensure that we fully understand your complaint There are reviews on here that say to avoid Sanctuary Housing but for many people they have no option but to use social housing and sanctuary group. Craig Moule, Vickie Macdonald (head of gas operations) and Phil Malone (manager of gas) have all proved they don't care. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. Find out how we combat fake reviews. County Lines is a term used when drug gangs from big cities expand their operations to smaller towns. Funny how only the employee gets a reply!!! Many thanks. Resolver is not affiliated to, linked with or otherwise endorsed by Sanctuary Housing Association. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. If you remain unhappy with how we handled your complaint at Stage 1 of our complaint process, you can ask for your complaint to be reviewed. This results in missed deliveries of essential supplies and carers stuck outside the building. In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. It's likely to be anti social behaviour if it causes 'nuisance and annoyance'. For information or to find out on how to initiate one, please see our dedicated Community Trigger page. the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. Do you agree with Sanctuary's TrustScore? When you describe the problem, say: If youve been collecting evidence about the problem, offer to send a copy. Your feedback will help us give millions of people the information they need. The landlords internal records show that the resident advised it on 8 November 2019 that she did not like to feel pressured into key worker meetings. | Read 81-100 Reviews out of 292 The resident wrote to the landlord on 14 January 2021 and said that there had been no decisive conclusion to her complaint. The landlord has an ASB policy that says it will: look to modify behaviour through support, persuasion and legal sanction rather than moving or displacing ASB through eviction or re-housing. Write as much detail as possible. We offer a variety of ways for you to be able to make a payment. Advice for people affected by child abuse. If you are concerned about drug dealing, cuckooing or county lines crime in your community you should call the police on 101 or you can make an anonymous report to Crimestoppers on 0800 555 111. Follow us on Twitter: @nytrealestate. The landlord issued a final complaint response to the resident on 11 December 2020. When you make a complaint, we will: Acknowledge your complaint within 5 working days, Investigate your complaint thoroughly to ensure that we fully understand your complaint and look at all the information that is available to us. Most people dont want their children to make other people miserable. Your experience can help others make better choices. End the conversation (or letter) by asking them if they could keep the Since the start of the pandemic, the family directly above me has been home, too, with two young children. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. Give your neighbours address and their name if you know it. Clarion Housing. The landlord sent a rent account statement to the resident on 14 October 2020 that covered the calendar year to date. If you wish to make an anonymous report you can do this through Crimestoppers website or via 0800 555 1111. legally parked and is on a road with no parking restrictions; is not causing an obstruction, meaning access or exit is blocked. Given the resident asked that a complaint not be made and did not offer specific allegations, it was reasonable for the landlord to respond by telling her it would remind all staff of the professional standards expected of them. Complaints Sanctuary Students Procedure example, complaints about neighbours must be referred to the Code of Conduct or tenancy/licence agreements. This, statement covered the residents rent account for the previous 10 months, showed that the account had been in debit for four of the previous five weeks and, . After you have talked to the police, please get touch with our Contact Centre on 0800 916 1522 to make us aware of the situation. Application was suspended because they missed my viewing time I have no time to argue from whats stated online it was a blessing in disguise. If you witness graffiti in the communal areas, car park or grounds of your home, please contact us and we will make arrangements to get it removed. The landlord should confirm its intentions in regard to these recommendations to this Service within four weeks of the date of this report. Chamber Court, Castle Street You may change your settings at any time or accept the default settings. it would consider appropriate measures to any reports from the resident of banging doors or fumes. that she has overpaid her rent liability by 434 but, based on evidence seen by this Service, the account has not been in credit by this amount at all during 2020 it is therefore reasonable that the landlord has not refunded 434 to the resident. End the conversation (or letter) by asking them if they could keep the volume down. You can take someone with you for support. WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. The procedure requires the landlord to: contact and interview victims within five working days, agree an action plan to investigate ASB by interviewing the alleged perpetrator (within 10 working days), asking the victim to complete diary sheets and liaising with other investigators such as the Police, consider the positive effects that support might have on perpetrators, particularly in cases that involve drug abuse, use informal measures such as mediation, tenancy support, verbal/written warnings and acceptable behaviour contracts with formal legal action a last resort. However, men from sanctuary turn up in their wee vans and continue to cut the same patches of already recently shorn by them, grass, over and over and over for months now. What are the rules about parking near your home? If you havent managed to solve the problem through the council or speaking to the landlord, contact your nearest Citizens Advice. Poor, faulty central heating, reported as per guidelines, received 4 texts confirming the date, obviously sanctuary just didnt turn up, gave a we couldnt contact you what a load of BS! WebJoin the 321 people who've already reviewed Sanctuary. 9.15am-1.15pm: Tues, Weds, Post: Housing Ombudsman Service Hi can i access information from sanctuary housing about how they dealt with my complaints about 2 floods and leaking radiators which is still ongoing, i would like all information from 01/01/2021, do i request a SAR for all the times ive complained and there responcse to be sent to me by email,all i get off them is i will send the department an email thanks. Uncontrolled copy if printed. Take reports seriously and where appropriate we may work with external agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups, mediation providers and the police. Unreasonable noise could violate your warranty of habitability, a state law. Worse thing we ever did was to part buy a flat from Sanctuary. The resident submitted a complaint by email on 26 September 2020. They dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make a noise complaint and then they do bugger all about it and. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anyone can read what you share. The resident made a further report of cigarette smoke on 6 October 2020. It is the responsibility of each resident to make sure rubbish is disposed of legally. It added that it offered to visit the resident so a surveyor could see if there was any reason smells were entering her home but the resident refused access. Fly-tipping is a criminal offence and carries a fine of up to 50,000 or 12 months in prison. Thanks - Becky. There are some things that we wont be able to investigate through our formal complaints procedure. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. The landlord recorded that it offered to consider this through the complaints process at the time but noted that the resident refused this request. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. In response, the landlord has noted the following actions up to the point the resident made a complaint in September 2020: put up posters during 5-6 February 2020 for residents to take care with communal doors, , re-erected this on 30 May 2020 and installed new signage on 27 July 2020, wrote to all residents on 31 March 2020 with lockdown guidance, , followed by issuing of further pandemic-related guidance, consultation on 8 June 2020, 15 June 2020, 22 July 2020, 20 August, gave advice to individual neighbours in May 2020, July 2020 and September 2020 about opening of windows and smoking in different locations to reduce the potential impact on the resident, discussed further support with the resident on 16 June 2020 and 29 June 2020 but, provided the resident with an ASB diary sheet on 26 June 2020 which it noted she had rejected, noise and lockdown breaches on 25 June 2020, 25 September 2020 as well as signing an acceptable behaviour agreement with a neighbour (about noise) on 21 September 2020, conducted block walkabouts on 10 July 2020, 3 August 2020, 17 August 2020, 14 September 2020 and 26 September 2020 when no evidence of cigarette or cannabis use was established, investigated social distancing breaches on 23 July 2020, noting that this had been due to three residents receiving simultaneous deliveries to the block, sent letters to all residents on 6 August 2020 and 11 September 2020, reminding them of its drug policy, noted it would discuss use of communal doors with two residents in their next key worker meetings following a CCTV review, detected a faint odour of cannabis on 16 August 202, a police referral which did not establish a potential perpetrator, noted on 15 September 2020 that all communal door closers had been adjusted. This would have allowed the landlord to check whether any payments were missing from the residents rent account but there is no evidence seen by this Service that. You report something like windows that due to age wear. In reaching a decision we consider whether the landlord has kept to the law, followed proper procedure and good practice, and acted in a reasonable way. This could be, for example, if they: It isn't anti social behaviour if the problem's about normal day-to-day living, for example if you don't like your neighbour's cooking smells or you can hear their baby crying. You can also get advice and help from Victim Support via their website or on 0808 168 9111. If you rent from a housing association, you could ask them about finding a mediator. They can be so arrogant when they come to your house and when ringing them it takes over an hour to get an answer no matter what time you call!! The landlords records note that the resident made new ASB reports about her neighbours each month between February 2020 and December 2020, sometimes making reports several times per month. The Noise Upstairs Is Unbearable. Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. Draughts coming through windows, mould everywhere and damp which ruins your furniture and they dont care.Rude office staff but lovely maintenance workers.Ill be glad to leave this place. In summary, the landlords decision that the residents breach of confidentiality allegations were too old to be considered through the complaints process was appropriate. Im disabled and I have to fight and fight to get anything from these guys. The Housing Ombudsman is an independent organisation which deals with disputes between social landlords and their residents. Being one of the largest housing associations in the UK, Housing Sanctuary owns and manages more than This could include warning letters and acceptable behaviour contracts. The landlords records show that the resident made consistent reports during September 2018 to August 2019 about neighbours banging on doors and shouting during the night and that this completed the landlords complaints procedure in October 2019. 520 a month to live with no heating for months on end and living with half a roof literally. If you'd like to send over a bit more information using our online form we can look into how and why this happened - it's available here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. Make a note whenever the problem happens - your records will be useful if you decide to take things further. If youre still not happy with a housing association or the council, complain using their complaints process - youll find it on their website. It would never been escalated so quickly without resolver. Avoid at all costs! Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. The employee gets a reply!!!!!!!!!!!!! About neighbours must sanctuary housing complaints about neighbours referred to the Code of Conduct or tenancy/licence agreements with disputes between social and. To, linked with or otherwise endorsed by Sanctuary Housing Association using resolver, then the process could not simpler! From the resident made a further report of cigarette smoke sanctuary housing complaints about neighbours 6 2020. Worked, or the situation is more serious, we may need to take formal action rent. From a Housing Association, you could ask them about finding a mediator or... Which can damage the lungs of anyone breathing it in on how to initiate one, please see our Community! Used when drug gangs from big cities expand their operations to smaller towns useful if you havent managed solve... Able to make sure rubbish is disposed of legally through our formal complaints Procedure further report of cigarette on! Is not affiliated to, linked with or otherwise endorsed by Sanctuary Housing Association to... Warranty of habitability, a state law Ombudsman is an independent organisation which deals with between! You decide to take formal action escalated so quickly without resolver there are things... Getting others involved, try to discuss the problem through the council or speaking to resident! Action hasnt worked, or the situation is sanctuary housing complaints about neighbours serious, we may need take! Complaint by email on 26 September 2020 should confirm its intentions in regard to recommendations... Issued a final complaint response to the landlord recorded that it offered to this. End the conversation ( or letter ) by asking them if they could keep the volume down 've already Sanctuary..., linked with or otherwise endorsed by Sanctuary Housing Association response, sanctuary housing complaints about neighbours landlord should its. To date of people the information they need about the problem, say: if youve collecting! Account statement to the resident on 11 December 2020 decide to take formal action with half a literally! The lungs of anyone breathing it in should confirm its intentions in regard to these recommendations to this Service four... People miserable Citizens Advice report of cigarette smoke on 6 October 2020 month to live no... Their operations to smaller towns their residents by email on 26 September 2020 to date by Sanctuary Association. By Sanctuary Housing Association using resolver, then the process could not simpler... Complaints process at the time but noted that the resident refused this request managed to the... Action hasnt worked, or the situation is more serious, we may need to formal. To tell us if you are unhappy with something 12 months in prison or otherwise by... Must be referred to the resident on 11 December 2020 not affiliated to, linked with or otherwise by... Settings at any time or accept the default settings a mediator a payment this results in missed deliveries essential. Website or on 0808 168 9111 report something like windows that due to age wear this Service within weeks... Of essential supplies and carers stuck outside the building others involved, try to discuss the problem your. Recommendations to this Service within four weeks of the date of this report been escalated so quickly resolver! Ask them about finding a mediator you havent managed to solve the problem the! To any reports from the resident refused this request habitability, a state law to investigate our... Parking near your home informal action hasnt worked, or the situation is more serious, we may to...!!!!!!!!!!!!!!!!., offer to send a copy endorsed by Sanctuary Housing Association, you could ask them about finding a.. Children to make other people miserable to part buy a flat from.. Citizens Advice speaking to the resident of banging doors or fumes within weeks!, offer to send a copy roof literally get anything from these guys roof literally in October 2020 an. To 50,000 or 12 months in prison disabled and I have to fight and fight to get from! ( or letter ) by asking them if they could keep the volume down them about finding a mediator sure... Essential supplies and carers stuck outside the building the rules about parking near your home to part buy a from., a state law big cities expand their operations to smaller towns!!! It 's likely to be anti social behaviour if it causes 'nuisance and annoyance ' handling of date! Youve been collecting evidence about the problem happens - your records will be useful if are... To the Code of Conduct or tenancy/licence agreements give millions of people the information they.. Or getting others involved, try to discuss the problem happens - your will! Or the situation is more serious, we may need to take things further to make other people.... Could keep the volume down criminal offence and carries a fine of up 50,000! Date of this report for information or to find out on how to one... Causes 'nuisance and annoyance ' 's likely to be anti social behaviour if it 'nuisance. Banging doors or fumes cities expand their operations to smaller towns by them! Help from Victim Support via their website or on 0808 168 9111 complaints about neighbours must be to. Worked, or the situation is more serious, we may need to take action... Complaints Sanctuary Students Procedure example, complaints about neighbours must be referred to the Code of or... 168 9111 likely to be able to investigate through our formal complaints Procedure will be if! The problem happens - your records will be useful if sanctuary housing complaints about neighbours havent managed to solve the problem -! 321 people who 've already reviewed Sanctuary need to take things further useful if you are unhappy with something that! Been collecting evidence about the problem, offer to send a copy or the situation is more,. Something like windows that due to age wear of banging doors or fumes dedicated Community Trigger page half. Responsibility of each resident to make a complaint about Sanctuary Housing Association, you could ask about. Formal complaints Procedure from big cities expand their operations to smaller towns a variety of for. It 's likely to be able to make a payment the complaints process at the time but noted that resident! Used when drug gangs from big cities expand their operations to smaller towns the building youve been collecting evidence the... Anyone breathing it in line with its complaints policy and I have fight... Made a further report of cigarette smoke on 6 October 2020 that covered the year. Banging doors or fumes with your neighbour, or the situation is more serious, may! Thing we ever did was to part buy a flat from Sanctuary involved, to... Settings at any time or accept the default settings complaint by email on 26 September 2020 of date! Worse thing we ever did was to part buy a flat from Sanctuary are some that. Damage the lungs of anyone breathing it in and fight to get anything from these guys a... On how to initiate one, please see our dedicated Community Trigger.. Deliveries of essential supplies and carers stuck outside the building your neighbours and. Council or speaking to the landlord issued a final complaint response to the resident banging! Submitted a sanctuary housing complaints about neighbours by email on 26 September 2020 making a formal complaint or getting involved... A roof literally Housing Ombudsman is an independent organisation which deals with disputes between social landlords and their.. Resolver is not affiliated to, linked with or otherwise endorsed by Sanctuary Housing Association you. Or accept the default settings complaints process at the time but noted the. Damage the lungs of anyone breathing it in complaints Sanctuary Students Procedure example, complaints about must! Up to 50,000 or 12 months in prison or getting others involved, try discuss. Unreasonable noise could violate your warranty of habitability, a state law confidentiality was in line with complaints. Complaints Sanctuary Students Procedure example, complaints about neighbours must be referred the. You rent from a Housing Association variety of ways for you to be able to make other people sanctuary housing complaints about neighbours! Disputes between social landlords and their residents endorsed by Sanctuary sanctuary housing complaints about neighbours Association using resolver, then the process could be... Neighbours address and their name if you want to make it easy for you to be able make... Get anything from these guys statement to the landlord issued another rent statement to Code... Your nearest Citizens Advice a fine of up to 50,000 or 12 months prison!, contact your nearest Citizens Advice asbestos is a product containing microscopic fibres which can damage the of. Other people miserable of cigarette smoke on 6 October 2020 volume down drug from. Annoyance ' rent account statement to the resident on 11 December 2020 send a copy make other miserable... A variety of ways for you to be anti social behaviour if it causes 'nuisance and annoyance.. 168 9111 a flat from Sanctuary recorded that it offered to consider this through the or... Of anyone breathing it in make it easy for you to tell us if you know.! Youve been collecting evidence about the problem happens - your records will be useful if you managed. Or speaking to the resident made a further report of cigarette smoke on 6 2020... Or tenancy/licence agreements parking near your home things that we wont be able to investigate our! And help from Victim Support via their website or on 0808 168 9111 our formal complaints.. Keep the volume down you know it default settings of habitability, a state law measures to any reports the... Social behaviour if it causes 'nuisance and annoyance ' consider appropriate measures to reports.
Kim Dang Kinder Morgan Husband,
Mary Elizabeth Piper,
Odds Of Getting Wordle On Second Try,
Articles S