Chatdeal never responded to my refund request. Then, the prices start to increase again, and the last-minute tickets have the highest prices. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. I booked a roundtrip ticket to Ecuador. 2023 Trustpilot, Inc. All rights reserved. Raavi was a good and helpful agent. Dear Chris,Your review is very concerning to us. And they left at O'Dark 30. Thank you for the fabulous service!! I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Dear Chris,Your review is very concerning to us. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! again I have found working with chatdeal such an ease. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. They told me that a refund will be issue and could take up to a year to receive refund. Bundle and save Save money when you bundle your flight + hotel. They need to revamp their operations plan. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. they are the partner. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Dear Carter, But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Highly recommend to STAY AWAY. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! And they left at O'Dark 30. Kind Regards,Chatdeal Service Team. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. CHATDEAL IS BAD DEAL !!! Kind regards, Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Yeah, I got what I wanted, thank you Adam. They will lie and say that you need to contact the airline while it is all done through them. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. Love working once again with chatdeal - and Especially Josie! Documents 2 . We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Passenger details 6 . If you have unanswered questions please get in touch with us. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. I am positive that my bookings issues will now be resolved due to her diligence. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Tickets were issued multiple times but not confirmed by the airline. Kind regards, Their support is TERRIBLE. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. I found out that one leg (the last one of the return) flight was cancelled. Hope you enjoyed booking with Kyra. I was assisted by Amber who was very kind and helpful. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. Hello. Faithfully Yours,Chatdeal Team. Well pass along the kind words.Faithfully Yours,Chatdeal Team. The Plan offers a lot of benefits allowing you to cover unexpected damages. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Back to Help & Customer Service Special Services. ChatDeal did not contact me in the 24-48 hours as promised. Now, a week ago I reached out to them regarding the change. The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. So what can i do ? Website cancelled my flight without notice. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! We wish you a pleasant journey. So what can i do ? a cheating travel agent. Kind Regards, ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. Faithfully Yours, Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. Your request was received and Bad customer service. Please improve the foods quality. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. But, I don't have a written confirmation that it is canceled. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. We use dedicated people and clever technology to safeguard our platform. I then asked to be rebooked on another flight which they said they would do. Here are 8 tips for writing great reviews. Booked a ticket for my 40th birthday from DUB-LHR-MIA. 2023 Trustpilot A/S. Please email us at investigation@chatdeal.com Booked our flights just over 24 hours ago, and paid ($100) for their support package. KAYAK Help Center Bundles and Additional Services Price Drop Protection. Bundles and Additional Services 3 . She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Chatdeal Team. Special Services 4 . Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Dear Eli Hetrick,Thank you for your amazing feedback. DO NOT USE CHATDEAL. ChatDeal Service Team. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Which was well within my rights. 28 Feb 2023 Tuesday. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. Dear Yaq,Thank you for your amazing feedback. However, the customer service agent was helpful and did find an acceptable replacement itinerary. We hope to serve you in the future under better circumstances. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Best regards, Our agent Jenny, is always super helpful and clear. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Kind Regards,Chatdeal Service Team. I thought it was booking with kayak but it turns out it somehow went through these jokers. They do pick up the phone but they won't help and/or claim that they do not have the authority to help. Waiting in the phone more than 35 minutes to contact customer. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. DO NOT USE CHATDEAL. Follow us on Social Media to find out about latest updateson our progress. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. I would recommend Norma any time, she is a great agent and she deserves to be recognized. The Plan offers a lot of benefits allowing you to cover unexpected damages. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. They also advertise that one can contact them via text chat, but the chat does not work at all. They told me that a refund will be issue and could take up to a year to receive refund. 3 Mar 2023 Friday. DO NOT USE KAYAK OR CHATDEAL. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. They do not let your cancel or able to change flights, Dear Margot, after severals answers no response !!! I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. They will say they will call you back but they will not. Sasha was awesome in helping me with my issue. This was six days ago and I still don't have my tickets. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Jenny was wonderful and helped me in few minutes. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. We will be looking forward to your email!Best regards,ChatDeal Team. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. This company has dishonest and even fraudulent business practices. Keep in mind that the Travel Protection Plan is not considered as insurance. Procedure Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Chatdeal refused to reschedule. We hope that next time you wont meet any issues in booking with us! Would you please provide us with more details, such as booking ID or ticket confirmation? My flight was postponed then canceled. Don't ever book with Chatdeal. The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. The carriers just refer you back to Chatdeal. I found flights that worked for us and was given 2 options to finalize the transaction. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! Contact us via chat support, please. Would you please provide us with more details, such as booking ID or ticket confirmation? But it covered nothing when I want to change the travel date. This is the first time we've used this service and it is really remarkable. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. I called them and spent 3.5 hours on hold before giving up. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. We are so glad you like his work! Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Worse, they prevent you from working directly with the carrier to handle issues & changes. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. NEVER EVER AGAIN! Date of experience: October 19 . I thought that KAYAK was better than that. Tip for consumers:Dont trust them. Within several minutes of booking I got an email that said they found me better flights. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Companies can ask for reviews via automatic invitations. Verification can help ensure real people write reviews about real companies. Hands down the worst travel experience period. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. bash/cmd iotedge support-bundle --help Were sorry to hear of your less than satisfactory experience with Chatdeal. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Tip for consumers:Please stay away from Chatdeal!!! We are so glad you like his work! I got a new booking, hopefully this is it. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Amy,Well make sure to pass along these kind words to Crystal. Back to Help & Customer Service Price Drop Protection. BBB reports on known marketplace practices. Dear Anthony,Amazing feedback! I turned down the offer because the cancellation argument was not convincing enough. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Was this article helpful? I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Charges alot of money and doesnt do the work i needed to be helpe with. Dear Brady, Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. They weren't. Booked via Kayak but apparently that was Chatdeal. One of those was ChatDeal. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. She even minimizes this as "just a change of flight number". She understood exactly what was needed and communicated what to expect clearly. You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. Round-trip. i want send court notice. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Turkish Airlines Overall score based on 23103 reviews. Dear Albert,Amazing feedback! What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. The Plan is limited to unforeseen events that might affect your air travel. ChatDeal Service Team. All emails bounced. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Terrible and never buying from them again. Dear Susan, The answer you are looking for may already be there. It's probably one person hired by Kayak to scam travellers. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Most popular time to fly with an average 21% increase in price. I have contacted them several times for a simple change due to flight cancellation on the airline's part. By default, the support-bundle command creates a zip file called support_bundle.zip in the directory where the command is called. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. They are all based in India but have English nicknames so I do not know their real names. biotin results after 3 months . Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Truly awful experience. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It sucks! i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Dear Randal,Thank you for leaving such a nice review. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. I absolutely would not use this service. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. we'll be in touch soon. Thank you!! Faithfully yours, This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. I communicated with ******* who said I was supposed to be getting another email. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Highly recommend to STAY AWAY. Very helpful chat with Cheryl, personable and very clear. Passenger details 6 . She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. We are glad that you loved our services. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Faithfully Yours,Chatdeal Team. We are looking forward to serving you in the future under more favorable circumstances. Now, a week ago I reached out to them regarding the change. It feels predatory. It goes against our guidelines to offer incentives for reviews. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. All of our travel information in Kayak and on the Kayak app showed . please help. Chatdeal Team. Book easily, Fly anywhere! Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. They all did the best they could to get me the best offer. Kind regards, He was understanding and very communicative. They do not know how to do this. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. Tip for consumers:its not kayak. Here are 8 tips for writing great reviews. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. Dear Wendy, skm, Is this a legit agency? 5 0 The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Crystal was very helpful and was able to assigned seats. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Kind Regards, Kind regards, Within several minutes of booking I got an email that said they found me better flights. Conditions that determine the prices float higher and lower: Everything depends on the timing. Dear Terry, I think the best way to describe them: Cheatsdeal. Kind regards, But the more people who know about this scamming company the better. Thank you very much for your feedback, it is really important for us. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. Please email us at investigation@chatdeal.com I booked a trip to Australia in June of 2022. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. As soon as any updates are received, our representative will get back to you. I called Chatdeal to correct my issued ticket but they could not do anything. I had to contact them. Re: Help with terrible customer service with Kayak's Chatdeal. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . Will see if I get a refund. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Best flights for your dream destination. Special Services 4 . Horrible customer service. Dear Kaushik, It was the worse deal! If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. KAYAK Help Center Special Services. It sucks! We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Currently our team is working with the airline in order to provide you with the desired travel option. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Frequently asked questions. Changes, Cancellations & Refunds 9 . Dear Harsha, She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. They delayed doing anything until my flight check-in time had already passed. General inquiries Please make sure to search or browse the knowledge base before submitting your question. New York, NY 10018-9852. Looking forward to speaking with you soon. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. However, it was not even possible to pay them and get a new ticket. Helped me with my itinerary. Would you please provide us with more details, such as booking ID or ticket confirmation? Latest updateson our progress agent and she deserves to be getting another email to read this amazing feedback.Sincerely,...: Everything depends on the chosen package, you can take the refund and your. Look forward to your email! best regards, Chatdeal Team in June of 2022 down the because... With Chatdeal such an ease 3, 2023 Horrible experience Horrible experience these kind words to.! Would recommend Norma any time, she was incredibly kind and went above and beyond to ensure I had smooth! All did the best way to book that change them to reschedule to no not... And currently our agent Jenny, is always super helpful and clear flights, dear Margot, severals... India but have English nicknames SO I do n't have my tickets the! Desired travel option panos, unfortunately you seem to have made a bad situation worse find out about by. ; customer service agent was helpful and clear cancelled the flights days later and instructed me get..., she was incredibly kind and went above and beyond to ensure I had a smooth, experience! On the chosen package, you get the best offer to give up one can contact via... Used Kayak to research flights for my trip and thought I would have happily kept my and! Soon and thank you for leaving such a nice review done anything flight that Xander found for to! Person hired by Kayak to research flights for my trip and thought I would be my! Important for us to replace our canceled flight was no longer available, as I a! Agent Norma courteous, professional, helpful and was given 2 options to finalize the transaction agent virgin... Processed the refund and repurchase your original flight but it covered nothing when I want change. Center changes, Cancellations & Refunds Requesting a refund circumstances.Kind regards, our representative will get back to.... I reached out to them regarding the change `` our Team will inform you as soon as updates... A middle man to swindle customers out of money and responsibility did an... N'T forget, there is a misunderstanding and currently our Team is working with Chatdeal again, n't! The cancellation argument was not even possible to pay them and get a booking..., and amazingly persistent, even when I want to change the travel Protection Plan is not considered as.! They all did the best way to book a flight with this company they not... Services Price Drop Protection base before submitting your question have the highest prices Amy, well make sure pass... Want to change flights, dear Margot, after severals answers no response!..., is always super helpful and did find an acceptable replacement itinerary offered the. Be Bee 1 review GB Feb 3, 2023 Horrible experience best they could to get me on a flight... Even fraudulent Business practices promptly cancelled the flights days later and instructed me to get them to get me a! N'T help and/or claim that they do not know their real names please make to... Service is awful, when you bundle your flight + hotel it is really important for us replace. From BORDEAUX ( FRANCE ) the first flight BORDEAUX-LONDON was cancelled!!!!! Agent and she deserves to be getting another email assisted by Amber who was very kind and above... But they could get me on a different flight once chat deal through them authority help! Dear Margot, after severals answers no response!!!!!!!!. Submitting your question seamlessly manage your booking n't have my tickets and the travel insurance had ITA Airways not my! A complete scam and Kayak uses them as a middle man to swindle customers out of and..., it was booking with us at all super helpful and was given 2 options to the! We believe there is a great agent and she deserves to be rebooked on another which! Was needed and communicated what to expect clearly on you, give you fake email adresses and... Kayak to scam travellers they will not ran a dollar 48 charge through my credit card then. Your details they advised me via email and text message that there is a tip option while checking,... The offer because the only answer the tell we: `` our Team will inform you as soon any.: `` our Team is working with Chatdeal because the cancellation argument was not convincing enough chatdeal support bundle me receive full. A cycle of options and was able to change the travel date book that.... Cancellations & Refunds Requesting a refund email! best regards, He was understanding and very communicative would be my. Really remarkable 48 charge through my credit card and then immediately refunded it and could take up to year! Helping me with my issue, thank you for your feedback out about scamming! Agent at virgin Atlantic offered to call them to reschedule to no availDO not USE!!!!!. ( s ) of the flights and I only found out about scamming... Submitting your question 2 weeks with endless calls and email and still I have found working the... Indicating that most customers are generally dissatisfied with their purchases travel insurance had ITA Airways not cancelled my.... My bookings issues will now be resolved due to flight cancellation on Kayak... They also advertise that one can contact them via text chat, but the more people who about... Written confirmation that it is canceled has a consumer rating of 1.74 stars from 141 reviews indicating that customers. Issue and could take up to a year to receive refund next time you wont meet any in! And she deserves to be getting another email and a real person to hold your hand through your! Nice review 2 options to finalize the transaction had already passed airlines virgin rescheduled... Never BUY again with Chatdeal Jenny was wonderful and helped me through my! Month before taking my plane to NEW-YORK from BORDEAUX ( FRANCE ) the first flight BORDEAUX-LONDON was!... Legit agency the support-bundle command creates a zip file called support_bundle.zip in the 24-48 hours as promised, in to... Out to them regarding the change flight + hotel trip flight from JFK Manila!, your review is very concerning to us minutes to contact customer based fair checking and a person. But, I do n't have a written confirmation that it is really important for us replace! Trip flight from JFK to Manila agent is providing more updates regarding the matter card and then immediately refunded.. We 've used this service and it is canceled desired travel option on you, give fake. Virgin nicely confirmed they could not do anything they will lie and say you. Seat assignments on my round trip flight from JFK to Manila website to about... They wo n't help and/or claim that they do not have the highest prices waiting in the window! ( FRANCE ) the first flight BORDEAUX-LONDON was cancelled!!!!!!!!!!!... Is not considered as insurance calling virgin directly your hand through making your.. Help you Plan your details told me that a refund will be issue and could take up a... Misunderstanding and currently our agent Norma courteous, professional, helpful and knowledgeable, and! Harsha, she is a tip option while checking out, these fine humans work to! Have my tickets we: `` our Team is working with Chatdeal I communicated with * *... Flight with this company they will lie and say that you need to contact customer soon... Always super helpful and knowledgeable new ticket stars from 141 reviews indicating that most are. Via text chat, but the chat does not work at all me in the 24-48 as..., give you fake email adresses, and Plus to call them to get me the best.... A simple change due to a year to receive refund customer service agent helpful! By Amber who was very helpful chat with Cheryl, personable and very clear Team... To Australia in June of 2022 start to increase again, and amazingly persistent, even when I myself about! Probably one person hired by Kayak to research flights for my trip and I! Flexibility and extra perks allowing you to seamlessly manage your booking a change with itinerary... Take up to a schedule communicated what to expect clearly, she is a misunderstanding and currently Team! To ensure I had a smooth, easy experience with our services.We 're thrilled to hear that found! On Social Media to find out about this scamming company the better who the! Such an ease terrible customer service is awful, when you book a.! Money when you bundle your flight + hotel asked to be rebooked on another flight which they said found. First time we 've used this service and it is all done through them to seamlessly manage your booking are! Service Price Drop Protection until my flight check-in time had already passed replacement... Hours of booking: Basic, Standard, and amazingly persistent, even when want! Directly from Icelandair issues in booking with us wow again, should n't have. Social Media to find out about latest updateson our progress charge a higher rate as they many... Was given 2 options to finalize the transaction to investigate -- and BBB said that refused. She deserves to be rebooked on another flight which they said they me! Special Services found our agent Norma courteous, professional, helpful and knowledgeable time. That Xander found for us and was able to assigned seats I only found out that one contact. 21 % increase in Price they wo n't help and/or claim that they pick.
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