I applied and interviewed for DD strategy and operations role (was rejected in the last round). Where and how should we introduce the product to customers? Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. Typical questions for the research team to answer: What kind of value proposition would resonate with customers? In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. Theres a dedicated Customer Acquisition Team with a business leader. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. If your end goal is, say, product management, this is a great way to get there. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. Free interview details posted anonymously by DoorDash interview candidates. from the events that happen pre- and post-transaction. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. DoorDash developed an operational playbook to launch, run and scale their local markets. Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. We already covered Marketplace GOV above. Theres tremendous value in having fresh eyes on a problem. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. How efficient is a given Dasher, and are we paying them accordingly? A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. More deliveries per hour worked, better experience, less loss. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. Requires multiple case studies and a take home assessment. I applied for an ops role late last year. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. To do this, I would take pride in mastering the ordering system on your app. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. We have a solid playbook of best practices. Got an email rejection a few days later. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. Yes, others are using data too. Can someone please share your interview experience? And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. Its a lot of fast-paced decision-making and immediate results, which I love. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. Answer Question I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. Visit the Career Advice Hub to see tips on interviewing and resume writing. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. We started with food because its the hardest product to deliver. People can chart their own course. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. Theres plenty of financial analysis of the DoorDash S-1 out there. Uber, Go to company page via marketing, promotions, etc. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page At DoorDash, data is what drives the " Get 1% better every day " goal. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. Uber 52bd9. Ex-Facebook, Uber, Microsoft, and strategy consulting. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. The S&O teams process can roughly fit into this model. Clearly, it makes a difference if a whole delivery cycle takes e.g. DoorDash has done exactly that. All with excellent data engineering teams. There are three distinct lessons learned from the DoorDash S-1. If day one is disappointing, the question becomes: How well can you problem-solve? Based on their research, they bring on the most desirable merchants. There was no researcher dedicated to this vertical. Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. I applied and interviewed for DD strategy and operations role (was rejected in the last round). At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. At the same time, theres a lot of room to be creative. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. Ultimately, we are building a global logistics company thats what I came here to do. May 31, 2020 5 11. The organization is divided into seven regions across the U.S. and Canada. Each region has teams that cover a particular side of the business merchants, customers or Dashers. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. 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