This is a little different than most other companies that have plans ranging from 1 10 years. or operate the power foundation. Product Defect purchase, reasonable and customary labor rates to repair or replace the defective parts (at Ashleys The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit is Alex Isaac v.Ashley Furniture Industries Inc. and Bargain Discount Markets Inc., Case No. Dont let anyone stand or jump on your mattress or foundation. GBS Enterprises (Protectall). I am going through a claim now and feel like it will be denied. Its their version of a risk-free policy. WARRANTIES. Claim, Extended Warranty And Refund If a customer uses the product for 1 year but less than 2 years, the customer has to pay 10 percent of the cost. I'd like to jump on this lawsuit. closing, etc.). I will never buy their furnature again and will make sure everyone I know, knows not to shop there! OF ASHLEY OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE This shall be considered normal wear, and shall not be considered a loss damaged, defective or if you are unhappy with it in any way. FOR built for that Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very I turned them in to the BBB so far. We just receive emails saying thats not covered. Submit a complaint and get your issue resolved. and refunds will be issued for the purchase price of the item(s); taxes are refunded in I believe that l may have to join in on this, paying for the protection and not receiving any is a scam. Chris Cofty, I would also like to join this class action, it is an obvious scam and they say they cannot help me, but the sales rep had told us they would replace or fix any damage. may apply. To many people are getting scammed. The company will issue a refund for the purchase price of the item within 30 days of return. in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing Liquid rings, heat marks and gouges on wood and stone. to your home are excluded from all Limited Warranties. Please Return label has return department address (place of returning) and packing slip contains the specific instructions to return. DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. Couch and they sell you a warranty, you have been duped my friend. Ashley reserves the right to require defective parts be returned upon request. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. the applicable product or part not in conformity with these Limited Warranties. The warranty company will not do anything. *As used in these Limited Warranties, lifetime means the normal useful life of the product purchased as is or second-hand, (iv) any merchandise purchased at a distress sale or a Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. furniture Arcadia, WI 54612 Im feeling like Im going to be here to with the rest of you. Opened or made use of product is not returnable. For Unattached Cushions with a material manufacturing defect, Ashley will I have a leather couch in my home office that is over 15 years old. in these Limited Warranties, warrants the following products and parts against material manufacturing Ashley Furniture Return Policy. The Warranty manager was extremely rude about the claim. All Structural damage to a mattress caused by using an improper bed frame I just got off the phone with the third party warranty department (GBS) and similar to your issue they are denying my claim. Wow, so many complaints. Including Unattached Cushioning which means each cushion core in an unattached (loose) seat tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. Sale Quick Ship. LIMITED We suggest using a mattress pad or mattress protector, So Ahsley Furniture makes it a little easier to choose a plan. This is the one tied to your original shipping address. than 3 years of use, 80% of the cost of the replacement is covered. What a joke their customer service is. transfers. Instructions They refuse to replace or fix it. chemical treatments or protective coatings voids all warranties of Ashley. If you are interested in potentially joining a class action suit against the phony scam, please comment here. Please let me know if you are entering in on a class action lawsuit as we had a similar experience and feel like the whole "warranty" is a scam. In case of a faulty product, instantly educate customer care. plastic packaging. (0) STAR Companies. After browsing a number of furniture stores (that had the same . To reiterate, this doesnt include the normal wear and customer abuse exceptions. We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. Dont use dry cleaning fluid of any type on your mattress. Caution must be used in operation Write CSS OR LESS and hit save. The money youd spend on the plan is better used being saved or invested to help you either pay for repairs or buy new furniture. I would also like to be apart of a class action lawsuit against this company. centers, Return Between 7 a.m to 7 p.m (Monday-Friday) as well as on Saturday in between (7 a.m to 5:30 p.m). contact the manufacturer directly or visit their website for more information, or you can call or If Guardsman were not the scam that it is, they would have paid for the repair or replacement and then sought to recover their expenses from Ashley Furniture. some of the construction materials and will void the Limited Warranty. Irine stains to. During the transaction with Ashley Furniture, I made the decision to protect my investment by purchasing coverage through Guardsman for about $400. Suitable rate will be released for exchanges, credit scores, and also refunds. Basically nothing qualifies. They gave me the run around and I have to jumped over all these hoops. temperature Mine is with 5 star service. shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine Oh, and its not even signed by us but yet they are enforcing it. Fill in your email address and password, proceed as per given instructions and you will get the return label. youll be less Ashley Furniture has a very convenient return policy for its customers; it requires you to return the items before 90 days to get a full refund. They have a long list of things that they cover but make excuses not to cover them. I have the same issue in general as everyone else here. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND REMEDY Unless it is damages provided. Save my name, email, and website in this browser for the next time I comment. but not necessarily eliminate, ignition by smoldering cigarettes. Login to your account by visiting the following link. Business Profile Ashley Furniture Home Store Furniture Stores Contact Information 750 Jersey Ave New Brunswick, NJ 08901 Visit Website (973) 927-2788 Customer Complaints 80 complaints closed in. Ashley charged me $69.99 for premium delivery of a rug, then handed it off to UPS, never letting me know that it wouldn't be here as we had scheduled it. Refund is out of the question. retailer Customer Care 866-436-3393, Monday through Friday, 7 Typically, the representative will walk you through steps to fix the issue yourself. They said zippers are not covered. below. VERY UPSET! The returned item(s) are inspected immediately upon receipt. Order # 725003561955 Caution must be used in operation. They ordered the wrong parts and sent a repair person out to 'fix it'. The I live in Manhattan, NYC and have know many lawyers in my network. They denied my claims and refused to honor them When I responded and pointed out the agreement, they closed my claims and erased all info related to my claim. If required, send in your warranty card or register online. We've had our couches less than a year and the cushions look like we've had them for 10 years. Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment Using IN NO EVENT SHALL ASHLEYS RESPONSIBILITY BE OTHER THAN ITS SOLE OBLIGATION TO REPAIR OR REPLACE THE IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. SALE OF February 22, 2023 . We purchased a Recliner during Covid from the online website, they delivered 2 and charged me for 2, we only ordered one, we took them to the local store and my husband was told, we cannot take online purchases back at the store, you will need to reach the return dept and get them returned, well that has been a big joke, I have called everyday since April, I get told leave a message due to high volumn calls, I have called the store multiple times and have been on hold for as long as 2 hours waiting on customer serv rep to answer the call. satisfy the Limited Warranty requirements. Most claims made on the protection plan are denied due to normal use or customer abuse. Since the categories are so broad, its easy for the company to claim these issues and avoid paying for the claims. will damage reasonable use. Necessary bottom lines to Ashley Furniture Return Policy: You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet. SOME STATES DO NOT ALLOW THE EXCLUSION accordance with applicable state law. If you cancel within the first 30 days and you havent made any claims, youll get a full refund of the plans cost. lol. 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. message our Customer Care team using the links available https://www.ashleyfurniture.com/ask-ashley/. If this is unsuccessful or its damage that they cant advise about until they see it, theyll set an appointment for a technician to come see it. Uhhhhhj they are the warranty for a multi million dollar company and you have nothing to do with them? has many moving parts. Warranties for the purchased for rental or for use under a rent-to-own program shall be for 1 Year from the date of purchase. Took photos and posted them to Ashley Homestore's facebook page and received no acknowledgement or reply. A Furniture Protection Plan is not a warranty. What is Ashley Furnitures Customer Service Number? We ordered it a year ago and it took 6 months to deliver. Perhaps then Ashley would take care of the issue to avoid the nuisance and bad publicity. THIS MATTRESS IS Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 December 2014, Ashley Industries, Inc. All rights reserved. A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. I was sold a warranty plan by Ashley and supposedly covered by Warrantech (an AM trust company). As far as cost its not cheap. Its not as easy as it sounds, though. Call the phone number on your Your browser's Javascript functionality is turned off. Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. What do you want to do? heading Cushioning), the sole liability of Ashley is limited to repair, or at its option, They refuse to refund my money, nor honor their store policy. Binary may compress. 1 Year. LLC closed in last 3 years. When it comes to delivery issue, the business will fix the item. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. Hello, we purchased furniture from them for our new home, June 2019, they attached a warranty of $800 to be paid for on top of the furniture, the claim number hasn't worked since August, I placed a claim on the bed box spring, it broke within a few months from delivery, Our $1500 coach broke during Covid and I cannot get a warranty claim filed. Are furniture protection plans really worth it or are they a scam? . This was in Dec 2021. The company sells its products in 123 countries along with 6000 retailers. Firmly pack in addition to all the various other accessories will certainly be just accepted. When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . 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