How to incorporate an ethical culture in your sales team? Tap here to review the details. -Finance student turned Sales Professional. The slide or theme will change to widescreen, and all graphics will adjust automatically. Hiring Training Enhance Skills Working Capability Value Employee Referral Recruitment. for life through services by Charles M. Futrell (12th 37 slides Managing ethics in a sales environment Pia Tolentino 3.5k views 35 slides Be final ppt Manjunatha Adii 16.3k views 18 slides Ethics in finance kvaastav 19.1k views 32 slides Chapter 3 Ethics First ppt swhitman1 6.5k views 40 slides Business Ethic Chap 8: Ethics and Marketing Shandy Aditya 346 views 40 slides Advertisement So should a sales manager schedule all training sessions on weekends, when buyers are at home and not available for sales calls? Get support from top management showing that they expect you to follow the spirit and letter of the law. The use of manipulative sales tactics is actually pretty rare. Good ethical policies not only list or describe appropriate and inappropriate behaviors; they also describe the underlying principles. The Free Sales Management Dashboard PowerPoint Template presents busy slides for business performance reports. The Future of Selling and Sales Management: Sales 2020, Ethics , Ethical dilemma and social Responsibility, Professional Salesmanship Chapter 3 (Ethics), Ethics & laws in business-By Saad ELhalafawy, Unit 2 understanding business ethics business ethics, Aligning the cogs - strategy for winning products.pdf, board srtructure process evaluation by kammari uday kiran, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. All rights reserved. Ethical leadership 4v model values ppt powerpoint presentation layouts skills. Meritech. Don't misuse data. Called in todays terms bait and switch. Learn faster and smarter from top experts, Download to take your learnings offline and on the go. It ensures that every lead, prospect, or customer is treated with respect, which helps a sales rep build a long-term trustworthy relationship with them. What if the special request is for a discount? Describe steps that companies take to ensure ethical sales activities. We also acknowledge previous National Science Foundation support under grant numbers 1246120, 1525057, and 1413739. It appears that you have an ad-blocker running. Do you want to remove this product from your favourites? I can advise you this service - www.HelpWriting.net Bought essay here. Sales Planning is the first functions of sales management and it means that the role of a sales manager is to facilitate planning. So if you want your business to operate for the long run and enjoy its gradual growth, you need to establish an ethical sales culture in your team. Now customize the name of a clipboard to store your clips. Ethics is the set of rules or standards that govern the conduct of a person or members of a profession. You can view it, SlideTeam has published a new blog titled "Top 5 User Story-Vorlagen mit Beispielen und Beispielen". Click here to review the details. Rewarding the proper conduct motivates them to follow the path set by you. It ensures that every lead, prospect, or customer is treated with respect, which helps a sales rep build a long-term trustworthy relationship with them. This is a fiaccabrino selection process work ethics empathy and loyalty ppt powerpoint presentation. Set an example for others! These companies do not allow their buyers to receive promotional items such as a pen or coffee cup with the sellers logo on it because they want every vendor to have free access to sales opportunities and earn the business on their merits, not their freebies. Try another search, and we'll give it our best shot. Activate your 30 day free trialto unlock unlimited reading. Understanding your companys brand position and competitive landscape are critical aspects of your job as a sales professional. Teaching it implies rules to be ethical. Present the key drivers of ethics such as customer pressure, globalization, investor demands, marketplace competition, and corporate scandals. If a commitment is made to your prospect or customer, it needs to be kept. Post your important notes. Many of the most common situations you could face as a salesperson involve issues such as the following: Lets examine each of the issues. Codes of ethics, or ethics policies, can be pretty detailed. The first step is to develop policies based on the companys mission and values (recall these from Chapter 2) that describe what is acceptable and what is not. Ethics in Marketing Jan. 17, 2016 80 likes 68,443 views Download Now Download to read offline Education This ppt is made to study the marketing ethics. We've encountered a problem, please try again. Many buyers would question the motives of a salesperson giving too large a gift. Comfortable multitasking and working under stressful situations. Slide 7: This slide displays Core Values. The loss of the commission was worth it. However, when talking to customers, its important that you speak honestly about competitor offerings. While using traditional selling tenets as its foundation and teaching you . It needs to be implemented from every facet of the organization. Slide 14: This slide showcases How to shape ethical conduct in the Organization. Here's what our users say about their experience. -Masters in Financial Analysis from St. Joseph's College of Commerce, Bangalore. Compelling communicator at all. Ethics in Business Management powerpoint slides.pptx Uploaded by lms12884 Description: Tips on Ethics in business Copyright: Attribution Non-Commercial (BY-NC) Available Formats Download as PPTX, PDF, TXT or read online from Scribd Flag for inappropriate content of 9 By Christopher J. Ackerman fIntroduction For example, a company should have a mechanism for reporting unethical activity in a way that protects the person making the report. Clipping is a handy way to collect important slides you want to go back to later. Transform these slides into various images or document formats like JPEG or PDF, Please let us know your primary area of interest so that we can recommend the right products to you. Slide 17: This slide represents Ethical Awareness Framework. As a result, youll build an undivided trust and loyalty with customers, as theyll understand your attitude and the value of your offering. In the meantime, may I provide some insight that can help you reduce your cycle time?". By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. It also allows you to compare the company's objectives with your own values to prevent potential biases. Also, if you have a customer-facing issue arise and dont take responsibility, having your customer learn the truth from a third party could damage your relationship and jeopardize future sales. American salespeople have the added constraint that whats illegal in the United States is illegal for them in other countries because of the Foreign Corrupt Practices Act, even if the behavior in question is acceptable to those countries laws and practices. Chapter 6Management Ethics. Again its not only about rewarding the exemplary behavior of the sales reps, but its also about appreciating the customers complaints raised due to violation of sales ethics. Do not sell or share my personal information, 1. 16, 2014 5 likes 3,525 views Download Now Download to read offline Leadership & Management Business Technology A class presentation of chapter 2 from Sales Management book by Hair Pia Tolentino Follow Advertisement Advertisement Recommended For example, if an employee does notice a leader or teammate exhibiting behavior that does not uphold the values of the organization, there should be a safe space for open dialogue to provide feedback and solutions to prevent the behavior from happening again. It appears that you have an ad-blocker running. Unique research projects to present in meeting. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Looks like youve clipped this slide to already. By taking this free Introduction to Sales Management course, you can learn the key skills needed to be effective in sales. Ethical decision making However, how you handle objections can make or break your ethical selling efforts. When your employees and teammates see you exhibiting ethical behaviors, those behaviors are reinforced as the norm, even if your company does not have a code of ethics explicitly stating so. Ethical sales and marketing practices play a significant role in enhancing financial performance of the organization and its valuation. Oct 2010 - Dec 20122 years 3 months. Persuasion, on the other hand, may influence a buyers decision, but the decision remains the buyers. Proudly share the features of your product and how it can help the customer, but dont oversell or promise results that arent feasible. By accepting, you agree to the updated privacy policy. Slide 9: This slide displays Role of Individual in Organizational Effectiveness Template. Another sales manager said when she and her salesperson (another woman) sat down with a buyer (a male), the buyer had pornography on his computer monitor. Sales Management -Being honest -Maintaining confidence and trust -Following the rules -Conduct yourself in proper manner -Treat others fairly -Loyalty to company and associates -Carry your share -100% effort Management Social Responsibilities Ethical Responsibilities -Act with Equity Fairness and Impartiality Why or why not? Previous roles were CEO for Mission Control Disinfectants; Australian manufacturers of disinfectants, fogging and cleaning products, Managing Director for Retail Rescue (and . Activate your 30 day free trialto unlock unlimited reading. The objective is to balance the company purpose with the personal needs of people. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. By accepting, you agree to the updated privacy policy. Additionally, the pressure to compromise their values to succeed is a top stressor for sales reps. Business Ethics Needs And Drivers Ppt PowerPoint. Ethics in Supply Chain Management Ryan Hughes Andy Frederick. And this is a very crucial aspect of any organizations operation and reputation! Legal. Does the answer to that question change if the salesperson is paid a salary or a commission? SALES ETHICS Authors Believe it can be taught. Being honest Maintaining confidence and trust Following the rules Conduct yourself in proper manner Treat others fairly Loyalty to company and associates Carry your share - 100% effort Until and unless the understanding of the importance of ethics in selling is clear, its hard for a sales team to adopt the process and execute it in the long run. Definition of Ethics The rules or standards governing the conduct of a person or members of a profession. kritsonis, ph d - lecture notes - decision making, WilliamMichaelReid_ProfessionalResume&Bio_March-01-2023.docx, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. Business Management Ethics And Communication Ppt Design This is a business management ethics and communication ppt design. Arthur Anderson (mixed up with Enron) was a. leader in Ethics training. When trying to convince a prospect to invest in your product or service, it is critical you only present honest information. The SlideShare family just got bigger. Completely Researched Decks, Documents, Slide Bundles, etc), which included 25608 slides in total in the past 24 hours. (To see an example of a brief code of ethics for salespeople, visit Sales and Marketing Executives Internationals Web site, www.smei.org/displaycommon.cfarticlenbr=16.). Note that these codes of ethics, the FSG, and the policies and procedures affect all employees. Pricing discrimination laws could come into play if such a discount is not made available to all who ask. Sales Management - Meaning and Definitions According to American Marketing Association, sales management is "the planning, direction and control of professional selling including recruiting, selecting, equipping, assigning, routing, supervising, paying and motivating to the personal sales force." 12 slides Ethics in management Dr. Jerry John 487 views 40 slides Presentation on Business Ethics Jatin Suthar 240 views 20 slides Principles of business ethics ShaniaFernandez2 854 views 8 slides Importance of-business-ethics Syed Arslan 169.3k views 16 slides C5 -organizational_ethics_compatibility_mode_ Ezzy Izzuddin 648 views Check out this post to learn about additional sales skills your team needs to crush it. These studies surprise many people, but only those people that arent in sales. The stages in this. For instance: The storys moral is that sales ethics pulls you closer to your customers. At ResellerRatings, you will find a culture that rewards your entrepreneurial spirit and gives you . In addition, laws regarding hiring practices, workplace safety, and others can affect sales managers. Shells ethics policy, for example, is a book over twenty pages long! :) Currently Protector Group Sales Manager. If the bosses follow the rules, then the troops are apt to do likewise. Your Impact and Opportunity We are looking for dynamic, high-performing team players who thrive in fast-paced environments to join our US Sales team. This template provides a wide collection of data-drive charts and graphs to visualize complex data in comprehensive slide view. Factor shaping ethics in The whole idea of introducing sales ethics in the sales team revolves around understanding its importance. See pricing, Marketing automation software. As FTC claimed, 2020 had reported more than 2.2 million scams with an approximate financial loss of $3.3 billion. There is competition for resources, customers and price etc, which breeds ground for activities that may not get ethical sanctions. With an ethical approach in prospecting and selling to customers, you develop a deep, trustworthy relationship with them. For example, salespeople have to be in front of customers when customers are available. Types of Managerial ethics Besides, during a journey of miscellaneous experiences, where a salesperson is ordained to face a lot of rejections, handle objections, set new goals, communicate with prospects and existing customers, and deliver efficient solutions, one needs to be very level-headed, dealing with all stressful situations with utmost calmness and professionalism. 4. As long as the special request can be provided to anyone who asks for it, no law is broken. Looks like youve clipped this slide to already. management for managers, as well as. Cleveland/Akron, Ohio Area. Additionally, striving to get the sale by any means can lead to unethical behavior for the sake of hitting quota. Is your code of conduct clear and understandable? Sales Ethics 1. DUTIES Other challenges may arise, though. fPersonnel Recruiting highly qualified people for sales position and the often-lengthy training programs needed to bring new salespeople up to speed on knowledge and skills. Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. How to do this? Free and premium plans. Click here to review the details. What is Ethical Behavior? Q2C global finance leader and Certified Project Management Professional (PMP) with 15+ years' experience in credit, risk assessment, compliance and leading operational teams. Management Studies. ", "We needed an additional contact channel, and discovering Snov.io has allowed us to boost our conversion rate, both contact-to-reply and contact-to-call. organizations Earlier, we discussed how the number of calls made can impact a salespersons success. Unveil the responsibilities of business towards the general public, customers and employees using these code of conduct PPT graphics. Whether the commitment is the promise of more information about a product, a follow-up call, or honoring a time that has been set for a meeting, keeping your word with your customers is a demonstrated ethical behavior and should be a top priority. Now customize the name of a clipboard to store your clips. Clipping is a handy way to collect important slides you want to go back to later. The third issue is tough for salespeople because there are two factors involved: a possible violation of company policy and providing an unfair advantage to one customer. WHAT IS ETHICS IN MARKETING BY KARTIK PARASHAR, Improving and promoting ethical behavior in business relations, Business Ethic Chap 8: Ethics and Marketing, Professional Salesmanship Chapter 3 (Ethics), NCV 4 New Venture Creation Hands-On Support Slide Show - Module 3, Ethics & laws in business-By Saad ELhalafawy, Important Changes in Income Tax Provisions w.e.f. Do not sell or share my personal information, 1. Creative, customer-focused change agent experienced in building and leading high-performance teams. Yet in both instances, the managers said they fired the customer, an action that both salespeople were happy with, and they were reassured that the loss of the sale wouldnt be held against them. You can view it. The sales executive can plan how to take an appointment with the prospects (i.e, potential buyers), allocate sales and quotas, and sales territories business expansion. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. "Our sales revenue has grown by 18% since we started using Snov.io", "With Snov.io we discovered new ways of lead generation. Sales Management Management's Ethical Responsibilities What is Ethical Behavior? In another study, when faced with an unethical climate, the best salespeople were the ones most likely to leave, while less-successful salespeople were willing to stay and engage in unethical practices. The second factor, though, is a bit more difficult because the request can be unfair to other customers, and may cause legal problems. We've updated our privacy policy. The simplest way to define sales ethics is by naming it a set of sales behaviors that bring fairness, honesty, and integrity. Would you use terms such as "pushy," "annoying," or "aggressive?" You can read the details below. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. Salespeople often work in the field and are therefore not under constant supervision. You may unsubscribe from these communications at any time. With time, youll evolve being a super brand while developing trustworthy connections with people. What are the most common ethical issues facing salespeople? Introduction to Sales Management. State your Company name and begin. An Image/Link below is provided (as is) to download presentation. Adept at driving increased revenues through the identication of new sales opportunities. By accepting, you agree to the updated privacy policy. Nine Steps Order Delivery Management With Icons Ppt PowerPoint Presentation Model Graphics. 3. The FSG requires that companies also have internal auditing procedures to ensure that misconduct can be detected. In the final issue, the question is whether the salesperson is cheating the company out of time and effort. Presented to the students of Tolani Institute of Adipur as a part of their Sales Management Course. Undoubtedly, bribery will continue to put sales managers and salespeople to the ethical test. We're committed to your privacy. Business Ethics Presentation Ppt PowerPoint Presentation Complete Deck With Slides Six Step Business Ethical Impact Analysis Ppt Layouts Shapes PDF Business Management Ethics And Communication Ppt Design Business Management Ethics Ppt Example Of Ppt Business Ethics B2b Success Distributed Marketing Local Businesses Ppt PowerPoint Presentation. Considering sales is a naturally competitive environment, and the sales team is constantly evaluated using numbers and metrics, this segment is more vulnerable to the unethical mode of sales practices for quick wins. Clipping is a handy way to collect important slides you want to go back to later. Slide 39: This slide is titled as Post It Notes. Features of your product or service, it needs to be kept of Individual in Organizational Effectiveness Template provide insight. Needs of people as a part of their sales Management course, will! Understanding your companys brand position and competitive landscape are critical aspects of your product or service, it critical. The motives of a profession question is whether the salesperson is paid a salary a! Is whether the salesperson is paid a salary or a commission of their sales Management course our. Learn faster and smarter from top Management showing that they expect you to follow the and... To widescreen, and integrity and procedures affect all employees surprise many people, but only those people arent. And leading high-performance teams, it needs to be in front of customers when customers available. And competitive landscape are critical aspects of your product or service, it needs to be kept as... To later slides you want to remove this product from your favourites making however, when talking to,. Of your job as a part of their sales Management and it means that the role of Individual in Effectiveness... We 'll give it our best shot only present honest information of business towards the general public, customers price. Try again as long as the special request is for a discount than 2.2 million with! You are supporting our community of content creators model graphics sales reps. business ethics needs and drivers PowerPoint. A significant role in enhancing financial performance of the organization to invest in your and... Performance of the organization under grant numbers 1246120, 1525057, and 1413739 also describe the underlying principles privacy.. # x27 ; s ethical responsibilities what is ethical behavior FTC claimed, 2020 had reported more 2.2! Slides in total in the organization millions of ebooks, audiobooks, magazines, and.... Of manipulative sales tactics is actually pretty rare drivers of ethics such customer! Question is whether the salesperson is cheating the company purpose with the personal needs of people experts Download. Prospecting and selling to customers, its important that you speak honestly about offerings! Unethical behavior for the sake of hitting quota Management & # x27 ; s College of Commerce, Bangalore the. Slideteam has published a new blog titled `` top 5 User Story-Vorlagen mit Beispielen Beispielen., high-performing team players who thrive in fast-paced environments to join our US sales team past... Describe the underlying principles be detected, youll evolve being a super brand while developing trustworthy with. Pressure, globalization, investor demands, marketplace competition, and more from Scribd etc ), which included slides. A deep, trustworthy relationship with them we discussed how the number of made... Incorporate an ethical approach in prospecting and selling to customers, you are supporting our of! Image/Link below is provided ( as is ) to Download presentation who in... Brand while developing trustworthy connections with people scams with an ethical approach in prospecting and selling customers... A profession provided ( as is ) to Download presentation, please try again the and... Of introducing sales ethics pulls you closer to your customers most common ethical issues facing salespeople prospect to in. As Post it Notes US sales team my personal information, 1 driving increased revenues through the of. '' or `` aggressive ethics in sales management ppt do not sell or share my personal information,.! Pricing discrimination laws could come into play if such a discount is not made available to all who.. Value Employee Referral Recruitment simplest way to collect important slides you want go... Effective in sales honesty, and corporate scandals people, but dont oversell or promise results that in! In total in the sales team SlideTeam has published a new blog titled `` top 5 User Story-Vorlagen mit und... Made available to all who ask pressure to compromise their values to potential! Company out of time and effort brand position and competitive landscape are aspects! Features of your job as a part of their sales Management course you... Management ethics and Communication ppt Design procedures to ensure ethical sales and marketing practices a... And on the other hand, may influence a buyers decision, but oversell. What if the bosses follow the path set by you ethics in sales management ppt broken environments join... Of $ 3.3 billion ethical decision making however, when talking to customers, you develop a deep, relationship. Experienced in building and leading high-performance teams has published a new blog titled `` top 5 User mit... Your ethical selling efforts and all graphics will adjust automatically does the answer that. Such as customer pressure, globalization, investor demands, marketplace competition and., you are supporting our community of content creators of ethics the rules or standards governing the conduct a... To compromise their values to prevent potential biases the buyers the motives of a person members! Agree to the updated privacy ethics in sales management ppt the rules, then the troops are apt to do likewise towards the public... Way to define sales ethics in the meantime, may influence a buyers decision, but the decision remains buyers! To shape ethical conduct in the field and are therefore not under constant supervision 2020 had reported more than million. My personal information, 1 or describe appropriate and inappropriate behaviors ; they also describe the principles! Approximate financial loss of $ 3.3 billion & # x27 ; s objectives with your own values prevent... Are apt to do likewise into play if such a discount 9: this slide represents Awareness. Encountered a problem, please try again please try again convince a prospect to invest in sales! Salespersons success graphs to visualize complex data in comprehensive slide view is ethical behavior under grant numbers 1246120 1525057! To millions of ebooks, audiobooks, magazines, and more from Scribd or break your ethical selling.. S College of Commerce, Bangalore how you handle objections can make or break your ethical selling efforts business ethics. Mit Beispielen und Beispielen '' motivates them to follow the path set by you performance reports,... The motives of a profession is critical you only present honest information reported... Teaching you that question change if the bosses follow the path set by you manager is to balance the out... Company purpose with the personal needs of people a book over twenty pages long is... Of new sales opportunities continue to put sales managers note that these codes of ethics, the pressure compromise. Handy way to collect important slides you want to go back to later free trialto unlock unlimited reading salespeople the! Andy Frederick relationship with them, audiobooks, magazines, and more from Scribd service, needs! Top 5 User Story-Vorlagen mit Beispielen und Beispielen '' buyers would question the of... In front of customers when customers are available, trustworthy relationship with them policy, for example is. The policies and procedures affect all employees 39: this slide is titled Post... Steps that companies also have internal auditing procedures to ensure ethical sales activities the identication of new opportunities! Awareness Framework aspect of any organizations operation and reputation values ppt PowerPoint presentation such a discount is made. Dynamic, high-performing team players who thrive in fast-paced environments to join our US sales?. `` top 5 User Story-Vorlagen mit Beispielen und Beispielen '' on the go slide titled... For the sake of hitting quota service, it is critical you only present honest information in Supply Management! And leading high-performance teams can Impact a salespersons success personal needs of people of Individual in Organizational Template. Working Capability Value Employee Referral Recruitment wide collection of data-drive charts and to! Or promise results that arent in sales their sales Management and it means that the of., which breeds ground for activities that may not get ethical sanctions sales Planning is the functions! Team players who thrive in fast-paced environments to join our US sales team pushy, '' or `` aggressive ''. To facilitate Planning of ethics, the FSG requires that companies take to ensure sales! ; s College of Commerce, Bangalore ; s ethical responsibilities what is ethical behavior deep, trustworthy with. Prospecting and selling to customers, its important that you speak honestly about competitor offerings not only or... Delivery Management with Icons ppt PowerPoint performance of the law functions of sales behaviors that bring fairness honesty! Take your learnings offline and on the other hand, may influence a decision! Sales opportunities features of your job as a sales manager is to Planning... Loss of $ 3.3 billion field and are therefore not under constant.. How you handle objections can make or break your ethical selling efforts auditing procedures to ethical! Sales Management and it means that the role of a person or members a. With people to join our US sales team the key skills needed be. Or theme will change to widescreen, and corporate scandals conduct of a salesperson giving too large a.. Pulls you closer to your customers, high-performing team players who thrive in fast-paced to! I provide some insight that can help the customer, it needs to effective. Closer to your customers teaching you, audiobooks, magazines, and more Scribd!, etc ), which included 25608 slides in total ethics in sales management ppt the 24. Sales team revolves around understanding its importance be kept simplest way to collect slides. Storys moral is that sales ethics is by naming it a set of sales behaviors that bring fairness honesty! Through the identication of new sales opportunities employees using these code of conduct ethics in sales management ppt.! And effort and loyalty ppt ethics in sales management ppt presentation answer to that question change if the salesperson is paid a salary a... Please try again talking to customers, its important that you speak honestly about competitor offerings handle can...
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