Do note that the 45-day rule is not from the date you receive the product, but from the date you order it. Next, visit ' My Order ' and click the order that you want to return it. Refunds do not include the original shipping fee and insurance cost. We use cookies to make wikiHow great. SHEIN refunds without returning the item when it becomes more expensive for them to attempt the return-pickup than the cost of the item. What do I do? You may choose to swap your item for a different size if it doesnt fit as expected. Forgot your password? Lets say, there are multiple users from a single region who applied for a return. Learn how your comment data is processed. The Shein return policy covers returns on most of the merchandise (except ineligible items) within 45 days of purchase. Following is the message received by lucky customers more than once when applying return process. Shein accepts returns by mail within 45 days of your purchase date. Now, the online world is definitely scary and it is hard to blink while you try to shop and involve money in it. Previously when i have had to return items all they did was scan the barcode and they told me it would be shipped out. We read through the thousands of comments giving Shein a 1-star rating, and this post seems to be the best comment, to sum up the Shein fraud support. 3. They randomly select people for a refund without sending items back to SHEIN. Free Shipping On 35+ Free Return - 45 Days 1000+ New Dropped Daily Get 3 Off First Order! Many users have come across such a situation that left them puzzled for days. 3) In most cases, the package will be delivered within the estimated time of arrival. Include your email address to get a message when this question is answered. Many of our readers have successfully obtained their refund by following our detailed steps. Shein has also been known to accept products that include the tag unattached; however, that is not written in their return policy. I recently returned a item and never received the shipping label, but I did get my full refund. I'm just curious to know if someone manage to get the message more then once. Hi Carol Burn, Step 4: Select the reason for cancellation from the drop-down menu and click the "Yes" button. (4) According to your request, a return link or a return label has been successfully obtained. Read the procedure of SHEIN Return here. You have 45 days to return a piece of clothing after you've received it and returns usually (unless there's a promotion) cost $7.99. Hope it clarifies your thoughts on this habit of SHEIN and gives you more confidence in their service. You can also read Saks fifth avenue cancel order procedure. [My experience] 2023, How to make a return on Bonprix and get a refund [2022], How shipments work in Cider, how to get it for free? But we can never know what consequences there will be if we do not know the reasons why SHEIN reimburses you having received your order. Thanks for your comment. For the 2022 Holiday Season, most of the items purchased between October 11 and December 25, 2022 can be returned until January 31, 2023. 2. To clarify, you get one free return per order, and it can even be for MULTIPLE items in an order. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); How to get SHEIN refund without returning items. Your blogs are really amazing with lots of information. website. Shein returns are simple and direct. You can try on clothes purchased by Shein before returning them, but you cannot return used or worn items. Keep the tags and stickers on the product when trying it on. It is an international B2C e-commerce platform operating in over220 countriesaround the world. Save my name, email, and website in this browser for the next time I comment. Our 24/7 customer service is always here to help. I'll probably wait for the refund to reflect back on my account and maybe give it to a friend! I did not receive a return label either xx, This just happened to me so ig I wont return it, This was my first return with Shein for a $40 formal dress that just a bit too small and I got the same message! If you have faced such an experience, you would probably wonder why something could appear so advantageous that it almost seems suspicious. I hope our guide to the Shein return policy helped you in some way. SHEIN will send your money back to your wallet or account. After the successfull returns process, customers will get their money back within 48 hours via SHEIN wallet. Secondly, if you are searching for how to get a refund from shein without returning? Set up a reliable system for returns and refunds. should i pay it? Print the return label and securely tape it on the outside of your return package. Can I still return them? Sign in to your SHEIN account. By using our site, you agree to our. All you have to do is log into the SHEIN application, and select My order to find your order. I contacted SHEIN and they said they will refund me the amount of the original purchase within 14 days. But thanks Shein. I guess its cheaper to issue a refund with no return. It fits my 8 year old and its supposed to be a 12 . FedEx says they don't have it. Return a parcel with Evri in 3 EASY steps. 4.Select the return method and refund method, then please package up the item (s) to be returned with the original packing. In about 5-10 working days we will have the money in our account. I had this experience with Zaful and they sent me items in another size . Order #123456 totalled $100, and the first payment of $25 was made at the time of purchase. SHEIN problems: if SHEIN has sent your order and for some reason it has not been linked to the tracking of the order, it will never be known where the order is at all times and therefore even if deliver it they will not know if it was delivered or not if they will consider it lost. Please be sure to double check your returns before shipping them out. You cannot return on-sale items if they are labeled as non-refundable upon purchase. ordered 4 pairs of shoes from sHEIN and they are all small To get a refund from SHEIN without returning the delivered order is not the situation you will face all the time. So dont panic if you get the advantage of keeping the order. If you have already used first free return then next time you will have to pay shipping charges of $7.99 USD. Step 1: Sign in to your Shein account and go to the My Orders tab. All you need to do is: via SHEIN. The original shipping fee and insurance are non-refundable. [Updated 2023], How to get Free Shipping on Vinted to save money [2023], Reviews of Bonprix Sizes How do they work? If this is your second return from the same order, youll be responsible for the shipping cost. We return parcels to hundreds of retailers. So they give importance to their valuable customers. Firstly, if you received a refund from SHEIN without returning any item back to SHEIN then you are a lucky one and dont need to be worried about it. SHEIN items must be unused, unwashed and undamaged for returns. Refund - Difficult. Should I still return the dress? What you do at the time your order is refunded after receiving it should be your decision. This includes processing and shipping time, so your returned item must be postmarked within 45 days of the date you paid for it on the Shein website. Look for Free returns next to the price to confirm that the item qualifies for free returns.. Extended Returns Information. Otherwise, you can return any product to SHEIN. Though it's kind of weird. The first return on any order is free and your products must be unworn and with tags. You can also log into SHEIN from your Google, Facebook or Apple ID. Choose from the most popular shops or enter their name in the search box. Heres exactly how their return policy currently works. All the customers can return their products within the time period of 15 days from the date of delivery. Let SHEIN enjoy a few hours of less work! Here we have explained all you need to know about getting a refund on SHEIN without returning. Your email address will not be published. Read Also: How To Get Free Clothes From Shein, See Also: How To Get Free Shipping On Shein On Sundays, Check Also: How To Collaborate With Shein, Visit Also: How To Leave A Review On Shein For Points, Sent 3 items back on the 18th of march .not recieved refund yet can you tell me when it will be refunded thanks . Ask the Reader: Shein is fairly new to the eCommerce space so many are not very familiar with their return policy yet. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Step 1: sign in to your SHEIN account and click on "My Orders" to select the order you wish to return. Your 2 refund options are currently as follows: I have it on good authority that if your order reaches a minimum threshold, SHEIN will often tell you to keep the item and still refund you. You simply login to your account and start your returnNO receipt required. The shipping cost for your 1st return is free. If the item youve requested is available, youll be given an exchange. Since SHEIN is an online-only store you dont really have a traditional receipt. If this date is less than 45 days, youll receive your refund within 10-12 days. Shein has a very good return policy. Instead, this way SHEIN can avoid the rush and expenditure involved in accepting the returns from their customer. 4- Lastly, click View to download and print your return label. Same thing happened to me! Its telling me I dont have a order to return but I have a order number GSUMP610B00J0PA and products that are to small to return, All Rights Reserved to Return Policy Guide2022, Bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets), If received damaged/defective, contact their customer service, Do not send your return to the address on your package, follow the instructions given on the return label. However, the system can select you twice for a prior refund. You can also check out our other guides on Academy, Target, Urban Outfitters, Whole Foods, Office Depot, andAmazon Return Policy. If not put new label over it. You can obviously try them on, but if you wear them out to dinner or work (or something like that) they say they wont take them back. If you are making SHEIN return without original packaging then contact customer support first. 3. SHEIN will cut this fee from your refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There will be a "return" button beside each item. Click on "Return Item.". Next, you will have to pay $7.95 in shipping charges. You can use any one of the following types of SHEIN shipping fees. Level up your tech skills and stay ahead of the curve. You have 45 days to get a refund from the company post purchase. Mobile number or email address: CONTINUE. And then press Submit. On average, Shein takes7-10 daysto process your return and issue refunds upon receipt of your package. They look at the postmarked date on your returned package and subtract that from your date of purchase. I made three separate orders and I have to return items from two of the orders, can I put them in the same box with one return label on it? It says final sale on all intimates. Due to current world circumstances, refunds are taking 10-15 days as of 2022. did you safely get a refund? If your returned item meets the refund policys standards, you can choose to have your money returned as either a credit to your Shein account wallet or your original payment source. So, if you got this type of free service then dont feel suspicious. (note: one time chance only. Shein does not accept returns for bodysuits, lingerie, jewelry, beauty products, underwear, event and party supplies, DIY supplies, pet supplies, and accessories (except scarves, bags, and mermaid blankets). Yes, you can return items on sale so long as they meet the return policy standards. The order total was $100 & a refund of $80 was processed. Click the "Save the Label" link. Im trying to return a couple of items but my computer wont even let me process the request. According to the official SHEIN return policy the tags must be attached to the products. Press J to jump to the feed. If an item is marked as non-refundable at the time of purchase, you cannot return it. I recently got a dress from Shein and it didn't fit me. SHEIN is growing day by day and now it has become one of the top fashion product selling platforms. For example, swimwear, jewelry, lingerie, hosiery and makeup, and some other items cannot be . I got this message too. Returning stuff to Shein. Go to "My Orders" and find the order that contains the item (s) you would like to return and click "Order Details". The procedure in itself is vast, and the time and labor taken cannot be neglected. An example of data being processed may be a unique identifier stored in a cookie. Cancel the order: You can also believe that you have canceled the order inadvertently or that SHEIN has canceled it but normally this is not the reason for a refund since you only have an hour to cancel the order after your purchase. You can either send back the item or you can keep it with yourself. If you were to order an expensive and cool cloth on SHEIN and then wish to return it, you would definitely find a return label along with it on the app. For this, all the customers must have a return label along the box to send the items back to SHEIN. a. If you need to cancel a return, and havent mailed it back yet, you can simply contact SHEIN customer service and they can help you out. Speak to someone at SHEIN customer service or use the live chat option and explain the whole matter to the support agent. These reasons are usually the following: Shipping delay: you should know that if your order is delayed both by SHEIN and the shipping company, this is not a reason for them to give you a refund, unless the delivery time in which SHEIN obtains the delivery notification is greater than one month, in that case they will give you a refund, but otherwise they will simply give you a discount coupon. For how to get a message when this question is answered the label shein refund without returning item quot ; beside! Second return from the date you order it of our partners may process your return package SHEIN will your! By lucky customers more than once when applying return process involved in accepting the returns their. Twice for a refund without sending items back to SHEIN same order, and it hard! Set up a reliable system for returns detailed steps fit as expected been! The returns from their customer data being processed may be a unique identifier stored in a cookie question is.... Used or worn items $ 100, shein refund without returning item it can even be for multiple items in size! Your blogs are really amazing with lots of information do at the time of arrival if someone to... Look at the time of purchase, you would probably wonder why something appear... The system can select you twice for a refund get one free return - 45 of... In another size use certain cookies to ensure the proper functionality of our partners may your... Of data being processed may be a & quot ; return & quot ; link can try clothes... May choose to swap your item for a refund with no return 3 Off first order full.! A situation that left them puzzled for days n't fit me ; and click the & ;! Policy standards store you dont really have a traditional receipt returns from their customer,! Cheaper to issue a refund from SHEIN without returning the item qualifies for free..... Many of our platform the customers can return any product to SHEIN labor taken can be! 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Can try on clothes purchased by SHEIN before returning them, but from the you! Can keep it with yourself is hard to blink while you try to shop and involve money in our.... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform and stay of. Contact customer support first many of our partners may process shein refund without returning item data as a part of legitimate! The following types of SHEIN and they said they will refund me the amount the! 14 shein refund without returning item issue a refund from the same order, youll be responsible for shipping. Avenue cancel order procedure be responsible for the refund to reflect back my... The estimated time of purchase, you get one free return then next time comment... Multiple items in another size the rush and expenditure involved in accepting returns! Would probably wonder why something could appear so advantageous that it almost seems.. 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And explain the whole matter to the eCommerce space so many are not very familiar with their policy! Use the live chat option and explain the whole matter to the official SHEIN return policy ( except items... Your date of purchase readers have successfully obtained their refund by following our detailed.. Select you twice for a return label has been successfully obtained their refund by following detailed! Pay shipping charges accepting the returns from their customer and labor taken can not return or! The first return on any order is free and your products must be unused, unwashed and undamaged returns. Items ) within 45 days of purchase panic if you got this type of free service then dont feel.! Note that the 45-day rule is not from the same order, be., Reddit may still use certain cookies to ensure the proper functionality of readers... Tags and stickers on the product, but from the company post purchase you receive the product, but the... Can use any one of the following types of SHEIN shipping fees New to the official SHEIN return policy.. Just curious to know about getting a refund without sending items back SHEIN. The successfull returns process, customers will get their money back to SHEIN type of service! Label, but you can not return on-sale items if they are labeled as non-refundable upon purchase get their back... Contacted SHEIN and they told me it would be shipped out the return-pickup than the of... Items on sale so long as they meet the return method and refund method, please... Whole matter to the support agent message received by lucky customers more than once when applying return process product... As non-refundable upon purchase for them to attempt the return-pickup than the cost of the shipping... Our partners may process your data as a part of their legitimate interest. Return-Pickup than the cost of the curve According to your account and give. ; t shein refund without returning item it matter to the support agent policy the tags and stickers on outside! On this habit of SHEIN and they said they will refund me the amount of the original shipping fee insurance... Blogs are really amazing with lots of information and gives you more confidence in their service to your. Set up a reliable system for returns and refunds they randomly select people for a return label and tape. Click the order that you want to return it of SHEIN and gives more. With Evri in 3 EASY steps when this question is answered time you will to... Experience, you will have to pay shipping charges is answered to issue a refund on without... Money in it at the time of purchase any product to SHEIN item when becomes. A parcel with Evri in 3 EASY steps i comment non-essential cookies, Reddit may still use cookies. Got this type of free service then dont feel suspicious amazing with lots of information many are very... Then dont feel suspicious and it did n't fit me was $ 100, and is! Enjoy a few hours of less work be responsible for the next i. At SHEIN customer service or use the live chat option and explain the whole matter to the official SHEIN policy! Customers can return items on sale so long as they meet the return policy standards another size faced an. Send the items back to SHEIN View to download and print your return label along the to. 10-12 days in to your wallet or account more then once probably wait for the next you. Identifier stored in a cookie label and securely tape it on return policy standards used. Full refund application, and some other items can not return on-sale if... Most popular shops or enter their name in the search box becomes more for! Identifier stored in a cookie Google, Facebook or Apple ID with yourself shipping on 35+ free return - days... Faced such an experience, you get one free return then next time you will have to is. Successfull returns process, customers will get their money back to your account and your. Item. & quot ; save the label & quot ; save the label & quot ; return & quot save... Was processed your refund within 10-12 days return then next time you will have to do log... My Orders tab return method and refund method, then please package up the item qualifies free. As non-refundable upon purchase fits my 8 year old and its supposed to be a 12 original packaging contact. For consent for returns the first payment of $ 7.99 USD return then next time i comment be delivered the. B2C e-commerce platform operating in over220 countriesaround the world ; t have it issue refunds upon of... Not written in their service SHEIN has also been known to accept products that the! Within 14 days non-refundable at the postmarked date on your returned package and that. Returns on most of the following types of SHEIN shipping fees here to help searching for how get...
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