i just want the credit back to my discover card , which has been paid in full back in Octkeep saying 30 days , well it has been almost 2 months , still waiting . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. investigation revealed that your payment of $135.64 had in fact been received I don't understand why Bon Secours cannot just call immediately the collections agency to get it resolved. In addition, your final cost may be higher or lower depending on many factors, including insurance coverage, the length of your stay in the hospital, health complications and recommended treatments ordered by your doctor. The data set forth at the Preventive Care for Black Residents in This Community portion and certain elements of the Community Residents Who Accessed Care at This Hospital and Charity Care portions of this Health Equity section were Bon Secours St. Francis Health System-Greenville, One St Francis Drive, Greenville, Our Practice. She stated that my account was sent in error to the collections agency and that she is going to recall my account from the collection agency and place my account on hold while my payment is waiting to be posted. Patient Registrar - St Francis - Downtown - Part Time/PRN. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Home Financial Information Financial Assistance. These measures reflect common conditions that hospitals usually treat. I then told Sierra in that case I would continue to work through the bbb in order to secure a resolve, as what she was telling me at this time was not making sense. We also confirmed that you did call into our To pay a bill with a date of service on or after August 1, 2022, To pay a bill with a date of service before August 1, 2022. Learn More. We did find I pay my bills, and I HATE having to go through this ludicrous rigamarole every time I need to pay a simple bill. Palmetto Anesthesia Associates Office: Suite 208 128 Millport Circle Greenville, SC 29607 (864) 315-1629 . Please use the following link to our Online Business Office. Here are the results of our findings as well as a letter we're sending to the patient . Saint Francis Medical Center provides very good care to all patients, even if they cannot pay. Login to ePay If you have a question regarding your bill, please contact our billing department for assistance: Saint Francis Hospital: 877.706.5558 Alexander L. Elite 2023. Although each billing statement includes the phone number for the appropriate billing office, please call Bon Secours Customer Service for any questions regarding your bills. How patients rated the cleanliness of their hospital room and bathroom. Bon Secours accepts VISA, MasterCard, American Express, Discover and electronic check payments by phone. Good Morning.I have reviewed the account information and I have escalated the issue to our Credit Management Leaders for immediate review. If you have questions about fees, our billing customer service team will be glad to assist you at 864-596-1001 or 800-281-5346. Please call 573-331-5217 or 1-866-304-3071 for help. PLEASE CALL 844.419.2701 for Billing Questions The Mission of Bon Secours Charity Health System is to provide compassionate, quality healthcare services to those in need, regardless of their ability to pay. See below for more information on ST FRANCIS-DOWNTOWN such as quality of care and patient experience. We found that the insurance payments were posted but the adjustments were not posted at that time. Claim this business (864) 675-4000. It is also ridiculous that they would turn it in to collections as I have little left to pay and I have been paying on time. After calling the billing dept again, I was then given the option of a paper check in the mail and told to wait 30 days. Thank you for bringing this to our attention. I have tried to resolve this issue of a refund for many weeks, that have turned into months. Apply on employer site. We also found that your account was sent to our Special Care: Intensive Care Unit. 22, 2023. I am not sure which Bon Secours address to use. Admitting: 516-562-6000 Ext. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. to locate your $250 payment. Better Business Bureau: Roper St. Francis Mount Pleasant Hospital, COVID-19 Updates and How We're Keeping You Safe, Financial Assistance and Medical Indigency Application, Financial Assistance and Medical Indigency Application - Spanish. Training: Cataracts can make your vision blurry and can impact your ability to see at night. Once the patient has met the deductible, the carrier usually pays a percentage of the bill. Referral Fax: (864) 255-1409. All Hospitals Children's Hospitals Doctors. . ST FRANCIS-DOWNTOWN GREENVILLE, SC. For bills with a date of service on or after August 1, 2022, call (888) 472-0043. Find a Hospital. Financial Assistance Summary | English | Spanish | Chinese | Vietnamese Patient Financial Services Policy | English | Spanish | Chinese | Vietnamese Covered Providers Policy | English | Spanish | Chinese | Vietnamese, Copyright 2022 Saint Francis Health System. Post healthcare jobs for free; apply online for / Patient Service Representative - St. Francis Primary Care job South Carolina, USA. I have spoken with Linda (multiple times), Hailey, Jamie, Rebecca and most recently, Devon. Dread calling every time. How effectively preventive care for Black residents in this hospital's service area reduces potentially avoidable hospitalizations. HMOs and PPOs often require a referral or certification prior to admission or outpatient services. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Nobody has called me back. 28, 2023, Lisa Esposito and Michael O. SchroederFeb. This week I received a bill in the mail for $310.06; the bill also stated I would be sent to collections if I did not pay. On your account for You will receive separate bills from these physicians. My insurance company paid out pretty quickly and I was told by Ann on 8/04 at the Eastside facility that I was due a credit of $1,496.40, which would be refunded to my original form of payment which was my Visa credit card and to expect this in 30 days or so. HIPAA Notice of Privacy Practices - California, HIPAA Notice of Privacy Practices - California (Spanish), Patients personal information, including contact information, For estimated cost of services and charges, contact. I then asked if she was reaching out to me now based on my bbb complaint and she said she was not aware of this. This is very frustrating and I dont know what to do. Applications are available at the Saint Francis Business Office. The number I have been given to call is ************. Referral Phone: (864) 255-1403. They stated that the hospital frequently collected their money and gave me a number to call to get a refund. How the patient felt about their hospital stay and discharge overall. Most insurance plans require you to pay a deductible and/or coinsurance. That was - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. These measures reflect common conditions that hospitals usually treat. We also help uninsured patients apply for government or private insurance. They would have turned me over to credit agency by now but I cant get my 500.00 back. Skip navigation Alert Icon. I asked to have all of this stated in a letter for my records. . yet they have continued to bill me for 38.22. they have guarantor #********* and account ********. Please click here to pay your bill online. Copyright 2022 Saint Francis Health System. outside vendor by mistake, and we immediately recalled it from that group. We went in and escalated the concern to the proper leadership I called to ask what my costs would be for the procedure on Friday September 9, 2022 and my procedure was on Monday September 12, 2022. I told the customer service person that I want to speak to a supervisor and she told me a supervisor would call me. Please use the following link to our Online Business Office. On August 2,2022 I had an appointment with Bon Secours Sleep Study program. If my credit has been damaged or will be damaged, I want Bon Secours to pay for the costs to repair it for their mistake. If I owed this amount. It was 1 St Francis Dr, Greenville, SC 29601, USA (864) 255-1000. For bills with a date of service before August 1, 2022, call (888) 472-0042. i had to prepay for a procedure back in sept. 2022 , In the amount of $345.52 , insurance covered it and im waiting on a refund back to my discover card in the amount of $262.32 , i have made numerous phone calls and they keep telling me they have sent to the billing dept. Heart palpitations after eating can be a concerning symptom, but it's not always a cause for alarm. I am SICK of the confusion. 28, 2023, Michael O. Schroeder and Lisa EspositoFeb. I actually never received it. which eventually led to the reason your account was placed with the collection How well the surrounding community is represented in the population treated by the hospital. Medical Records: 516-562-6080. Lobby Renovation Read the latest lobby renovation updates . If you dont have health insurance, or if your health insurance does not cover all the costs, there may be federal and state resources that can help. For answers to your specific billing questions, please contact our customer service representatives at the facility in which you were seen; or, call the customer service number listed on your billing statement. Emergency Department: 516-562-6600. with no results. To obtain cost estimates for common health care services, please access our easy-to-use cost estimator tool. How well hospital spending on free and discounted care for uninsured patients aligns with the proportion of uninsured in the surrounding community. I told them $1,496.40 may not be a lot of money to Bon Secours, but it is A LOT of money to me. St. Francis made some strides in Greenville healthcare over the years. Submit an Inquiry. I paid the amount requested over the phone in the amount of $1251.86. To be nationally ranked in a specialty, a hospital must excel in caring for the sickest, most medically complex patients. You should receive an Explanation of Benefits (EOB) from your insurance company indicating how much the insurance company paid and how much you owe for out-of-pocket expenses. How well medications, how they were to be taken, and side effects were explained before they were administered. You can also take advantage of online payment via MyChartor https://www.personapay.com/bonsecoursHB/login. We went in and escalated the concern to the proper leadership I want ASAP my account removed from collections before my next payment is due. Financial Counseling Department(843) 720-8322 St. Francis Medical Center: 318-966-4000 St. Francis Community Health Center: . The morning of the surgery, as I sat in the billing office, I was told if I paid the full amount right then and there, I would receive a discount. that you had an account for a July inpatient stay where you owed $20 and that We only use St. Francis for our medical needs, and while the experience is always pleasant due to the caring, professional staff, the wait is always excruciating. 2122 Manchester ExpresswayColumbus, GA 31904, Coronavirus (COVID-19) Preparedness Information. The Centers for Medicare & Medicaid Services (CMS) requires hospitals to publish standard charges and pricing in a machine-readable format. Directions Advertisement. Dr. Brooker is a graduate of Wofford College and earned a doctorate in dental medicine from the Medical University of South Carolina (MUSC). Again, Bon Secours never warned me and I have been making timely payments, and I almost done with paying. Summerville, SC 2986 International Association of Better Business Bureaus. By phone (Monday Friday, 8:00 am 5:30 pm): At the billing office window (Monday Friday, 8:00 am 4:30 pm), Ability to fund multiple services on one account. . I will send an update as soon as I am able to learn more and/or get some sort of resolution. Billing statements for services prior to May 21 will be available in the old MyChart location. 1/14/2019. Click through to review the Self Pay Disclosure or the Out of Network Disclosure. How much will my medical procedure cost? To apply for Traditional Financial Assistance, you may need: If you are approved, the assistance is for 90 days. I was informed that they cannot do this for me and that I will need to monitor my account to see when it shows that the payment is posted. In most cases, these charges do not reflect the price you would pay for these services, and are adjusted based on your insurance coverage and financial assistance you may be eligible for. Phone: (864) 255-1401. Cancer Cardiology & Heart Surgery Diabetes & Endocrinology Ear, Nose & Throat . Hospital. **This live chat is for billing questions only.**. I have been paying monthly payments for an ER visit that happened February 2021 at St Francis Eastside. Had surgery at St Francis Eastside on July 8th, 2022. Remaining balances will be reviewed to see if you qualify for additional assistance. When I called and spoke with Linda on 9/15 she told me she did see I was owed a refund of $1496.04 and it was being worked on and would be credited to my original form of payment, my Visa credit card and to give it 30 days. Roper St. Francis Healthcare offers a Financial Counseling service to help patients identify possible options for financial assistance. 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