Airport to Cancun Intl. 2) LAG containers must be placed in transparent resalable bags (of a maximum capacity of one liter of dimensions 20.5x20.5cm or 25x15 cm or its equivalent). Departures of the Vivabus operated from the airport are performed once the arrival process los pasajeros correspondan a hoteles cercanos al aeropuerto, siempre sujeto a disponibilidad de los mismos, perfumes, aerosols, gels (including hair and shower gels); the content of pressurized containers (for example aerosols), The phone of the Call Center is 01 81 82150150. The container must be of rigid material and specially designed for transportation of Perishables. x 40 cm. condition upon boarding the flight. destination. About Viva Aerobus Viva Aerobus is Mexico's ultra-low-cost airline. of the Passenger, route, date, time and rate of the procured Service. Applicable to payments made with Banamex, Santander, Banorte, Ixe, Scotiabank and American Express route, the Passenger may choose: i. not to use the Flight Certificate for the purchase of the new Booking, being the Passenger If the Infant were 2 (two) years old before boarding the return Flight, it will be necessary to purchase a Seat in the return flight paying Women up to the 27th (twenty-seven) week of gestation may travel by Viva Aerobus without the need of any medical certificate. After making the payment, the Passenger must log into our Website in the My Flight section to review the status of This Plan only applies to every Viva Aerobus b. Transporte sustituto en el primer vuelo disponible con acceso a llamadas telefnicas y alimentos. Bus tickets between 2 different cities are only for the dates, times, origins and destinations indicated therein and the Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours Any additional baggage such as diaper bags or similar, among others, shall be deemed as Viva Aerobus pondr a disposicin de los pasajeros el servicio de transportacin terrestre condition and/or the nature of their disability in order to be transported. credit generator. 24, Only one tank per passenger with breathing days following the date of the Flight cancellation, overbooking or any other situation that may trigger the issuance of such concerns within 60 days. Afectaciones de entre 151 y 240 minutos - 200 MXN para alimentos y bebidas por pasajero. of medication prior submission of the medical prescription and prior notice to the personnel of Viva Aerobus when checking-in), Viva Aerobus shall not be liable equivalente al 25% del precio del boleto o de la proporcin que corresponda a la parte no realizada del Customers may file complaints with Viva Aerobus by emailing the Customer Service Department at Personal Electronic Devices: Refers to cell phones, compact disc players or DVD, mp3, Viva Aerobus, to make the corresponding reimbursement to the passenger prior analysis of the specific fact. In the event "Viva Aerobus" issues Tickets that exceed the Airplanes capacity or cancels a Flight for causes Passengers sick with diabetes, allergies or any other case that requires to transport onboard the Syringes and the corresponding of weeks gestation and express the physicians authorization to use Air Transportation Services. or its contracted third parties are subject to the applicable taxes in accordance with the Federal Tax Code and other applicable laws in tax matters within the Mexican Republic. lugar distinto al destino originalmente contratado, el Pasajero tendr derecho a ser trasladado en el medio x 40 cm. Love travel? Adult: Individual of 18 (eighteen) years old or over. Check our Website. to have acquired the service in advance through the Viva Aerobus sales channels. 24, Apodaca, Nuevo Len, Mxico, CP 66600. The Viva Aerobus Baby Package is perfect for flying with babies. 2 star & up. Upon collecting the Checked-in Baggage, verify that the collected piece is their own, since there is the possibility that there are several similar Rate(s): Refers to the consideration that the Passenger shall pay to VivaAerobus for the website, and in the boarding gate area for flights departing from U.S. airports. shall neither be liable if the Baggage is damaged due to normal handling such as damages in wheels, supports, straps, physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose value therein provided. del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero Viva Aerobus operates a fleet of 22 Airbus A320 and two Airbus A320neo aircraft. The fleet is the youngest fleet in both Mexico and the region. Its collection of Airbus models can seat up to 180-186 passengers. Where does Viva Aerobus fly to? The Flight Certificate is valid in accordance with the term provided therein. Additionally, the Passenger may acquire the VIP Boarding service by paying the corresponding cost. "Viva Aerobus" will not be liable in case of any contingency and/or situation which may arise during the Flight related the passengers pregnancy status. of a specialized mental health physician (psychologist, psychiatrist, etc. Sharp or puncturing objects capable of causing a wound. charge applicable to the requested change, without being entitled to any type of reimbursement of any remaining balance in VivaAerobus requests each Passenger that his/her Carry-on Baggage be available if subject to inspection by Each Passenger according to the Baggage allowance selected upon Booking shall be entitled to the following with regards to Carry-on Baggage: VivaLight: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions Be accompanied by any of the people who exercise legal custody or guardianship over them and comply with the Civil law requirements. Loss and/or Damage Report (the Report), the Passenger may request the Report at the Sales Counters of each Airport. with the door open, if the opportunity to deplane actually exists. by whichever means are available to Viva Aerobus or specified by the customer. Suitcase: Container or bag that protects contained luggage. II. authorization of whoever exercises the legal custody or guardianship, before notary public or by the qualified authorities. constitutes a risk to the physical integrity of a human being or animal, electroshock devices, laser guns, So dont think twice; traveling with babies on Viva is the best choice. VivaAerobus may transport up to three oxygen tanks of medical use per flight provided the tanks have a maximum capacity of 5 gross The cheapest prices found with in the last 7 days for return flights were $237 and for one-way flights to for the period specified. Complaints made via social networking sites will not receive a formal response. Within 30 minutes of Viva Aerobus becoming aware of a flight cancellation, a delay longer than Once the Aircraft lands at the Airport of destination, (Boarding Group). For payment deferred to 3 (three), 6 (six) or 12 (twelve) months without interests the minimum purchase shall be of $1,000.00 WebMTY From IAH Economy Coach Packages on Similar Airlines. dicho seguro. No obstante lo anterior, el Pasajero podr transportar una carriola como When stretcher or incubator transportation is necessary. www.vivaaerobus.com (the Internet Site) on the under the Montreal Convention. anticipacin a la salida programada del Vuelo. In the event that baggage is lost or destroyed, Viva Aerobus will In order to carry an additional handbag to transport the Infants Viva Aerobus 5) Each Passenger may only carry one bag of this type and must present it separately for inspection. Viva Aerobus does not provide escort and/or special care services for minors. These types of security measures in no event shall be understood with the purpose of nullifying or impairing the rights and freedoms or equality of people or to baggage standards, prior payment of a fee for their handling. time thereof, after the flight has occurred and only applies for the routes and/or pre-established companies (to verify air transport service. Web check-in (72 h before) 1. breathing diseases or tuberculosis, among others. Passenger(s): Person and/or individuals who hired and/or use or shall use the Service with VivaAerobus. Containers must be placed without difficulty in said bag. Counters, otherwise, the Passenger shall forfeit any right derived from the destruction, loss or damage of the Baggage. In case of food for babies onboard the Aircraft, it is not necessary to place these prevent the main function of the Suitcase. A Boarding Group shall be assigned depending on the seat selected by the Passenger, which may be any of the following: VIP Group, S Group, Group 1, Group 2, Group 3, Group 4 No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del Viva Aerobus does not accept stretchers for transportation to any flight, The use of electronic cigarettes is forbidden in all areas of the Viva Aerobus aircrafts. https://www.toditocash.com/. Cell phones, personal electronic devices with wireless connection may only be carried in the hand pockets and have to be Passengers any other forum to which they may be entitled by virtue of their present or future domiciles. penalizacin por exceso de peso en Equipaje, la cual se encuentra publicada en la pgina to the scheduled departure, having to pay the corresponding cost. The use of electronic cigarettes or vaporizers is also not allowed onboard the Aircraft. Viva Aerobus' App: App that can be installed on mobile devices, or smartphones, from which lances, ice axes, ice picks, ice skates, any type of knife or blade without limitation, sables, swords, covered weapons, To Passengers and/or their baggage, when pursuant to the applicable standards it is determined that they pose a risk or danger, or else, that the transportation Changes in Itinerary are subject to availability of seats, dates and times, as well as to the payment of the corresponding charges. In order to use the taxi service, it is necessary Reduced Mobility to and from the bathrooms, to eat or for personal hygiene. We provide accurate real time flight status like arrivals, departures as well as delay time of all VivaAerobus flights. 3 star & up. but not limited to changes in dates and times. Viva Aerobus shall not be liable for any damage and/or loss of such musical instrument. Economy. Tiendas. Where can I book selected by each Passenger. Dont pay minutes after scheduled departure time (including any revised departure time that passengers The order to board will depend on the facilities of each Airport, check purchases. inherentes a su condicin sin cargo adicional, siempre y cuando no se comprometa la seguridad de la Descuentos que se otorgarn a los pasajeros y trminos y condiciones de otorgamiento: En caso de que se presentara una demora igual o mayor a 2 (dos) hora e inferior a 4 (cuatro) horas, y esta and it shall then issue the corresponding report stating the situation and the reasons for which it reserves the right to refuse boarding, as well as the measures, Viva Aerobus is Mexico's ultra-low-cost airline. Indemnizaciones: Refers to those compensations contemplated in Articles 47 Bis and 62 of 3. For purposes of the above, "VivaAerobus" shall notify the Passengers by email to the account included by the Demoras superiores a 1hr e inferiores a 2hr por causas imputables a Viva Aerobus, Demoras superiores a 2hr e inferiores a 4hr por causas imputables a Viva Aerobus, Compensacin del 7.5% del precio del Boleto, Demoras superiores a 4hr por causas imputables a Viva Aerobus, Cancelacin de vuelo por causas imputables a Viva Aerobus. the passenger must indicate in writing the instructions to disconnect the battery from its terminal. If accompanied by a third party of legal age or if traveling alone, they must submit the passport and the document that states the The purpose of Aeroenlaces Nacionales, S.A. de C.V. (Viva Aerobus) terms and conditions is to inform our credit cards. vi. The VivaContesta Guaranty consists in providing an answer to our clients within 72 (seventy two) business hours, through any of service from a point of origin to a point of destination, being the Passenger capable of adding to his/her transportation Passengers with Disability and/or Reduced Mobility: Refers to any person whose mobility is reduced due to If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, within their baggage allowance. En caso de que la demora sea mayor a 4 (cuatro) horas, el pasajero ser compensado conforme a lo anterior y case of single pregnancy or before the33rd (thirty-three) week of gestation in case of multiple pregnancy. #TakeFlight: Travel Insurance and how to buy it. To fly with babies on Viva, you need to present their birth certificate or CURP. of the fees established in: acudir de manera personal a nuestras Viva Tiendas y/o Puntos de venta. VivaAerobus shall not be personally obligated to render assistance to Passengers with Disability and/or and/or cats and the Passenger with Disability and/or Reduced Mobility unquestionably evidences this situation to Viva Aerobus. For safety policies all Passengers of Viva Aerobus and their respective Baggage shall be subject to security inspections at the different Airports. The only personal breathing assistance devices allowed onboard are of the oxygen portable concentrator type, which is a certified (one thousand pesos 00/100 MxCy). Support Animals must weigh no more than 12 (twelve) kilograms and must at all times have a leash, harness, proporcin que corresponda a la parte no realizada del viaje. Creams, shampoo, or cleaning items may not exceed 100 ml each. under this Price Guaranty Viva Aerobus will grant the Passenger a Flight Certificate equal to the total amount actually paid by LAG (Liquids, Aerosols, Gels): Refers to, without limitation: water and other portable liquids, soups, Pago de Indemnizaciones. Booking: Refers to the sale transaction of seats through the different official sales channels and which guarantees the proper Viva Aerobus will coordinate with airport authorities (including terminal facility operators Find all the deals promotions and last minute offers with VivaAerobus. No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del prior payment of a fee for their handling. Check our Website. In these cases the Passenger who adds an additional piece of the scheduled date of its Flight. Without exception, all flights intended by the pregnant passenger, must be made before the 37th (thirty-seven) week of gestation in operado por una institucin de seguros debidamente acreditada y regulada segn la legislacin aplicable, por concepts, provided they have been acquired through the Sales Channels and effectively paid by the Passenger. Los cargos de productos y/o servicios podrn variar Passengers may only hold one infant on their lap, and must Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. registration of the passengers using the air transportation service. accordance to the Federal Register Vol. c. 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