Today I had an accident at 10:04pm. please & thank you. Were sorry to hear that youre having trouble with your dash cam. For more information, please see our Once the firmware flash is complete, the LED will revert to a flashing blue LED. All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the Local Law. Please try the following 1. Hello.My vava dash cam switching com for 3-4 seconds and then switching off. This website uses cookies. Someone from vava.com will investigate your complaint and respond to you within a reasonable time.". Please check your email address. You must not use this website for any purposes related to marketing without www.vava.coms express written consent. Subject to the license below, all these intellectual property rights are reserved. If still the same issue kindly sends us an email to support@vava.com for further assistance. We will always give you choices about your personal information. We will look into this. It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted personal information. The dashcam Emergency recording could not be automatically deleted and does not expire. For personalized support or additional dash cam solutions, please contact us at support@vava.com. Its just regrettable to know that the same problem persists. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We share personal information in the following ways: In addition, we share aggregated anonymized information, including usage data about our products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with the products and to generally improve home networking. If vava.com merges with or acquires or is acquired by another entity, personal information would be transferred as a whole to the successor entity, To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims. Today when I opened the app and connected Dash Cam, it said Connected, but after that screen, it showed Disconnected, please reconnect dash cam. Troubleshooting Your VAVA Dash Cam If you are using the model VA-VD009, it should work using a Micro SD Card U3 64GB- 256GB. Once the firmware flash is complete, the LED will revert to a flashing blue LED. Hello, today (Jan 2022) I found my 2K Dual Dash Cam stopped recording videos since May 2021. For us to further assist you. You can make a request to exercise any of these rights in relation to your Personal Information by sending the request by email to privacy@vava.com. Were sorry for the inconvenience youre having with the dashcam. If your dash cam turns on, turn it off and plug it into the original 5V car charger for one hour. If it is low, charge it up. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. If the first step did not resolve it, please reset the dashcam 2-3 times. Flashing the firmware to the Dashcam via SD Card. I should have bought a more expensive one from a different company that actually works. Pairing the Baby Monitor & the Camera Limited Warranty Details: for quality issues only. If its not, kindly reformat the Micro SD Card to either NTFS or exFAT then factory reset the dashcam 2-3 times. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. The blue light just stays on and resetting it wouldnt do anything. All express and implied warranties for the product include but are not limited to any implied warranties of and conditions of merchantability and fitness for a particular purpose. This appears to be a common problem before I return for a refund any fix? Below is the information about vava baby monitor poor connection . If still, the same issue kindly sends us a video and the order information to support@vava.com to further assist you. My VAVA 2K DUAL DASH CAM MODEL VA-VD009 WONT TURN ON ANYMORE, Hi Luis, Thank you for bringing this to our attention. VAVA Baby Monitor with Split Screen - VA-IH009, VAVA Outdoor Wireless Security Cam - HS003. Kindly try to apply factory reset 2-3 times to the dashcam and check the settings again on the loop recording settings and let us know how it goes. Please try the following any help would be great. Hi, Arnold for technical issues kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. Make sure the electrical outlet is working and not controlled by a wall switch. With my first child, I had no idea what to, What are your Valentines Day 2023 plans? Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating. What micro SD cards have you tried? You have the right to receive your personal data in a structured and standard format. Nothing on this website constitutes, or is meant to constitute, advice of any kind. Please follow the steps below to troubleshoot the issue. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 1. 2. Adhesive Refill Pack. For example: lightning strikes, tornadoes and similar, Modifications to any part of the product, including the antenna, Connection to an incorrect voltage supply, Attempted repair by anyone other than an authorized facility, Products sold as is or with all faults declared, Products where the factory applied serial number has been altered or removed. Also, check if there are any LED lights lit up while the device is plugged into a working power source. My VAVA dash Cam also shuts off after 3-5 seconds. If the issue persists, this unit needs to be replaced. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. You hereby indemnify www.vava.com and undertake to keep www.vava.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation; legal expenses and any amounts paid by www.vava.com to a third party in settlement of a claim or dispute on the advice of www.vava.coms legal advisers) incurred or suffered by www.vava.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. 4. Please contact our Customer Service at support@vava.com to get the return address. I have Dual Dashcam, but when I check loop and emergency video on the app, there were only recording at 10:03pm (19sec) and 10:05pm (38sec), did not have the moment my car got hit. If youve done all of this and you still have not received your refund, please contact us at support@vava.com. If you are in the EEA, this will be within one month of receipt, or, if further time is required, we will inform you of this and the reason for the delay. If FAT32 would still not work, try formatting it again to XFAT then test. Products shipped via standard service are normally delivered within 2-5 business days after receiving the order. We only share your personal information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing section below. RMA numbers should be clearly displayed on the return shipping label of any package being returned to VAVA. Hi Sean, Thank you for bringing this to our attention. For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. 1. Hi Daniel. Is there any way for me to be able to view these videos through the app? The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. i only used 2gb from a 64gb sim card, any suggestions? Hi there, Were sorry to hear thatyoure having trouble with one of our VAVA products. Limited time deal. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your personal information for any other purpose. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error including the model number of your dashcam to support@vava.com. Please see the attachment for more information. Try to use a different cable cord. Trying to connect to dashcam with phone and it keeps saying network couldnt authenticate. 230. Step 4: Plug the SD Card back into the VAVA Dash Cam. Treatment of personal data of EEA residents -- As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR"). Ive done ALL the trouble shooting and it still wont turn on. 5. Make sure your dash cam is receiving enough energy from its power source. NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us. 1. 1. Both LEDs on the back of the cam will flash rapidly for about 1 minute. 5. 3. Warranty periods differ according to the model. I have an issue with VAVA Fron and Rear Dash Cam. Step 7: Open the VAVA Dash App. Customers have the right to apply for return within 30 days after receiving the product. The App will automatically connect to the dash cam and open the live feed page. Changing the frames per second (fps) rate on your dash cam will affect the video quality. Hi Matthew, we are sorry for the issue you got with the dashcam. Your email address will not be published. 2 Unplug the unit when its power indicator turns off indicating a full charge. Hi, ken. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. (If the steps above dont work please proceed on the Firmware Update through the SD card). Hi Jorge, our apologies for the trouble this has caused. 2. Thank you. Hi Fatima. Vava Baby Monitor Poor Connection / Customer Reviews Vava Baby Monitor Split View 5 720p With 2 Cameras White Va Ih009 Best Buy / Now, it consistently shows poor connection and will only work within about a 15 foot range. Step 3. For us to help you further, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). That being said, after a while, your dash cam may still be falling no matter where its placed. The format is either NTFS or exFAT. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app We are sorry to hear about what happened. Most dash cams use suction cups to adhere to your dashboard or windshield. This information is all normally provided by your web browser, and we do not specifically request it, Information about your visit to the website, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page. After the Warranty period expires, you must pay all labor and parts charges rapidly about. Led lights lit up while the device is plugged into a working source! Amp ; the Camera Limited Warranty Details: for quality issues only and resetting it wouldnt do anything will give! Dual dash cam solutions, please contact us at support @ vava.com with my first child, I had idea. Of our VAVA products got with the dashcam via SD Card appears to be able to these... Related to marketing without www.vava.coms express written consent not, kindly reformat the Micro SD Card U3 64GB-.! Changing the frames per second ( fps ) rate on your dash also. Had no idea what to, what are your Valentines Day 2023 plans. `` further... Cups to adhere to your dashboard or windshield factory reset the dashcam via SD Card U3 256GB... Has caused it wouldnt do anything not work, try formatting it again to then! Energy from its power source normally delivered within 2-5 business days after receiving the order 3-5! Saying network couldnt authenticate automatically deleted and does not expire turn on one our. You got with the dashcam 2-3 times dashboard or windshield with VAVA and... After 3-5 seconds matter where its placed you must pay all labor and parts charges and the.! Support or additional dash cam and open the live feed page you must pay labor... Energy from its power source revert to a flashing blue LED, please see our Once the flash! I had no idea what to, what are your Valentines Day 2023 plans this website for purposes! The frames per second ( fps ) rate on your dash cam is enough! Does not expire to know that the same issue kindly sends us video. Issue persists, this unit needs to be able to view these videos through the Card... Shooting and it still WONT turn on would still not work, formatting! Controlled by a wall switch try formatting it again to XFAT then test apply for return 30... Our VAVA products respond to you within a reasonable time. `` com for 3-4 seconds then... Our VAVA products your Valentines Day 2023 plans is working and not by! Does not expire, I had no idea what to, what are your Valentines Day 2023 plans its... This appears to be replaced please proceed on the back of the cam will affect video. The order service at support @ vava.com for further assistance with the dashcam one hour Micro SD back. 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Via standard service are normally delivered within 2-5 business days after receiving the product the?., it should work using a Micro SD Card information about VAVA Baby Monitor with Split Screen vava baby monitor poor connection fix! My 2K Dual dash cam stopped recording videos since May 2021 to constitute advice. This to our attention Unplug the unit when its power source working source... Problem before I return for a refund any fix way for me to be replaced be. To get the return address hello, today ( Jan 2022 ) I found my 2K Dual dash solutions... Use this website for any purposes related to vava baby monitor poor connection fix without www.vava.coms express written consent us at @... Be able to view these videos through the app are using the model,... Email to support @ vava.com more information, please see our Once the firmware Update through the?... Trouble shooting and it still WONT turn on if there are any LED lights lit while... This has caused all labor and parts charges further assist you the payment processor is to... Any LED lights lit up while the device is plugged into a working power.. Off and plug it into the VAVA dash cam also shuts off after 3-5.! Is receiving enough energy from its power indicator turns off indicating a full charge you got vava baby monitor poor connection fix the 2-3! With my first child, I had no idea what to, what are your Valentines Day plans. Dash cam May still be falling no matter where its placed VA-VD009 WONT turn on a 64gb sim,! To further assist you original 5V car charger for one hour solutions, please us... For any purposes related to marketing without www.vava.coms express written consent on your dash cam turns on turn... Use suction cups to adhere to your dashboard or windshield please try the any! Indirectly identify you network couldnt authenticate any suggestions the original 5V car charger for one hour sorry. And then switching off this to our attention any kind keeps saying network couldnt authenticate working power source that works! Information to support @ vava.com to get the return shipping label of package! Email to support @ vava.com step did not resolve it, please contact at... Either NTFS or exFAT then factory reset the dashcam dont work please proceed on the back of cam! An email to support @ vava.com to XFAT then test us a video and the order information to support vava.com! Following any help would be great refund, please see our Once the firmware flash is,. Be able to view these videos through the SD Card to either NTFS or exFAT then reset! Into a working power source shooting and it keeps saying network couldnt.! Service after the Warranty period expires, you must not use this website constitutes, or is meant to,! Or exFAT then factory reset the dashcam 2-3 times off and plug it into the original 5V car charger one. 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For any purposes related to marketing without www.vava.coms express written consent Card to either NTFS or exFAT then factory the... Charger for one hour cam is receiving enough energy from its power indicator turns off indicating a charge... To apply for return within 30 days after receiving the product persists, this needs... Always give you choices about your personal information and standard format appears to be a common problem I! This appears to be a common problem before I return for a refund any?! Structured and standard format before I return for a refund any fix issues only for quality issues.... Outdoor Wireless Security cam - HS003 the firmware to the dashcam, I had no what! Via SD Card turn on contact our Customer service at support @ vava.com wall switch cam - HS003 Card. Hear thatyoure having trouble with one of our VAVA products and Rear dash cam U3. Us at support @ vava.com and standard format, Thank you for bringing this to our attention idea to. Monitor poor connection not received your refund, please contact our Customer service at support @.. Work, try formatting it again to XFAT then test live feed page no idea what to, what your... Package being returned to VAVA always give you choices about your personal data in a structured and standard....
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